Customer Service Representative I - Dutch speaking

XPEL; Tilburg; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Company laptop

Monthly lunch

Quarterly bonus

Job summary

XPEL in Tilburg is seeking an energetic Customer Service representative (level I) to join our European team. You will handle inbound and outbound calls, process orders before 3PM (including web orders), provide product support, and keep knowledge up to date through trainings and webinars.

You will contribute to delivering excellent customer experiences and KPI results. The role offers a company laptop, monthly lunch, and a quarterly bonus scheme.

Qualifications

• 1+ year experience in a customer service department.
• Ability to communicate professionally and effectively, both verbally and in writing.
• Results-driven with the ability to make sound decisions and exercise good judgment.
• Proficiency in Microsoft Office; experience with customer service or ticketing systems preferred.
• Excellent organization, communication, interpersonal, analytical and problem-solving skills.
• Strong attention to detail and organizational skills.
• Ability to report to work in a timely manner according to schedule.
• Fluency in English and Dutch.

Responsibilities

• Take inbound and outbound calls.
• Process incoming orders before 3PM (including web orders).
• Participate in CSR-teams meetings.
• Escalate issues/complaints to the correct person/department if unresolved.
• Provide technical (product) support.
• Keep product & DAP knowledge updated via trainings/webinars.
• Identify leads; explore up-selling and cross-selling opportunities.
• Assign leads to the territory manager.
• Propose improvements to processes.
• Translate message templates if language skills permit.
• Support referral programs.

Skills

Customer service

Communication skills

Problem solving

Microsoft Office

Attention to detail

Time management

English

Dutch

Tools

Ticketing systems

Job description

We are seeking an energetic Customer Service representative (level I). The right person enjoys a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company.

The duties are a wide variety of administrative work and taking calls.

• Take inbound and outbound calls
• Process the incoming orders before 3PM (Incl. web orders)
• Participate in CSR-teams meetings
• Escalate issues/complaints to the correct person/department if they cannot resolve it themselves
• Provide technical (product) support
• Keep the product & DAP knowledge updated by participating webinars/training
• Stay sharp on any leads or possible up-sell + cross sell possibilities
• Assign leads to the territory manager
• Proactive in finding improvements
• Translation of message templates (if in possession of any extra language skill)
• Achieve set KPI’s
• Process any other requests incoming via Teams or Email
• Supporting referral program(s)

Basic Qualifications

• 1> year experience in a Customer Service department; or something similar
• Ability to communicate professionally and effectively, both verbally and in writing
• Results-driven with the ability to make sound decisions and exercise good judgment
• Proficiency in Microsoft Office required; experience with customer service or ticketing systems preferred
• Excellent organization, communication, interpersonal, analytical and problem-solving skills
• Strong attention to detail and organizational skills.
• Ability to report to work in a timely manner in accordance with the assigned work schedule
• Make appropriate judgments, keeping customer service and time sensitivity a priority
• Speaking English and Dutch is a requirement
• Professional appearance and attitude.

What do we offer

• An opportunity to support and drive the growth of XPEL in Europe and UK
• Be part of a team of 180+ motivated employees in Europe
• An individual onboarding plan
• A performance based quarterly bonus scheme
• Company laptop
• A fast-paced environment in the automotive industry
• Monthly free lunch

Compensation

This position is eligible for a quarterly bonus, based on KPI's.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.