Service Advisor (Dutch speaking)

Segway-Ninebot Europe; Amsterdam; On-site; EUR 45,000 - 55,000; Full time

Job summary

A leading mobility company is seeking a Service Center Manager to oversee KickScooter support in the Benelux. The role involves managing technical inquiries from dealers and ensuring service excellence. Candidates should have a bachelor's degree in a technical field and be fluent in English and Dutch. The ideal applicant is proactive, has excellent communication skills, and possesses a strong technical acumen for Segway products. Join a dynamic team in Amsterdam focused on elevating the customer service experience.

Qualifications

• Bachelor degree preferable in a technical area.
• Excellent knowledge of customer service principles.
• Technical acumen is required for Segway products.
• Able to work independently and exercise good judgement.
• Fluent in English and Dutch, both verbal and written.

Responsibilities

• Manage the service center for KickScooters in the Benelux.
• Provide technical support to dealers eScooters/eMopeds.
• Support dealers by telephone or electronically.
• Manage service level agreements with key retailers.
• Process warranty claims of dealers in SAP.

Skills

Customer service principles

Technical acumen

Proactive attitude

Excellent communication skills

Problem analysis

Fluent in English

Fluent in Dutch

Education

Bachelor degree in a technical area

Tools

Microsoft Office

Job description

General Description

You are responsible to deliver an excellent service experience to our customers, manage day-to-day business and develop appropriate standards and processes to continuously elevate the overall service experience. This position interacts with all corresponding departments and our other offices located in Europe, to provide and process information in response to (technical) inquiries, concerns, complaints and other product related questions.

Key Responsibilities

• Manage our service center for KickScooters in the Benelux
• Responsible for technical support to dealers eScooters/eMopeds in the Benelux
• Customer focused: support dealers (B2B) either by telephone or electronically concerns or complaints
• Manage service level agreements with key retailers
• Operate mainly from your desk where you advise and follow up on customers on technical queries
• Process warranty claims of the dealers in SAP
• Obtain and evaluate all relevant information to handle inquiries
• Operational excellence: you must understand and own every aspect of the service center’s performance
• Advise and follow up on customers on technical queries
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal departments

Qualifications and Skills

• Bachelor degree preferable in a technical area
• Excellent knowledge of customer service principles and practices
• Technical acumen is required – you must develop a knowledge of all Segway products
• Knowledge of administrative procedures
• Able to work independently and exercise good judgement
• Fluent in English and Dutch, both verbal and written
• Advanced use of Microsoft Office
• Proactive attitude and taking initiative
• Team player with excellent communication and listening skills
• Problem analysis and problem-solving
• High attention to detail and accuracy
• Data collection and ordering
• Stress tolerance

Acquisition in response to this vacancy is not appreciated