Customer Service Representative | German and Dutch - Undutchables

Jobster; Dordrecht; On-site; EUR 27,000 - 38,000; Full time

Benefits offered by this job

32–36 hours per week

On-site in Dordrecht

Travel allowance

Employee discount

25 vacation days

Job summary

Jobster is seeking a Customer Service Representative to be the first point of contact for European customers, with a primary focus on German-speaking clients. You will provide support via email, phone and WhatsApp while ensuring a seamless purchasing journey.

The role requires at least 1 year in customer service, German C1/C2 and Dutch B1/B2, and you must be located in the Dordrecht area. This fully on-site, full-time position offers 32–36 hours, 25 vacation days, travel allowance, an employee

Qualifications

• German language proficiency at C1/C2 level
• Dutch language proficiency at B1/B2 level
• Minimum 1 year in customer service role
• Located in Dordrecht area
• Experience with Zendesk, Gorgias or similar is a plus

Responsibilities

• Provide professional customer support via phone, email, and WhatsApp.
• Assist customers with orders, deliveries, returns, and product questions.
• Create and manage invoices and other administrative documentation.
• Collaborate with internal teams to resolve customer issues.
• Support customer experience initiatives and process improvements.

Skills

German language (C1/C2)

Dutch language (B1/B2)

Strong communication

Problem solving

Customer focus

Fast-paced environment

Education

MBO-4

Tools

Zendesk

Gorgias

Job description

As a Customer Service Representative, you will be the first point of contact for customers across various European markets, with a primary focus on German speaking customers. You will provide outstanding customer support via email, phone, and WhatsApp while ensuring a seamless customer experience throughout the purchasing journey.

• Provide professional customer support via phone, email, and WhatsApp.
• Assist customers with orders, deliveries, returns, and product related questions.
• Deliver high quality service to primarily German and Dutch speaking customers.
• Process orders and maintain accurate customer and order information.
• Create and manage invoices and other administrative documentation.
• Collaborate with internal teams to resolve customer issues efficiently.
• Support customer experience initiatives and contribute to process improvements.
• Assist with additional customer service channels and projects as the business grows.

Requirements

• Minimum MBO-4 working and thinking level or equivalent qualification.
• At least 1 year of experience in customer service or customer support role.
• German language proficiency at C1or C2 level and Dutch language proficiency at B1 or B2 level are required
• You are located in the Dordrecht area
• Comfortable working with digital systems and customer service platforms; experience with tools such as Zendesk, Gorgias, or similar software is a plus.
• Strong communication and interpersonal skills.
• Customer focused mindset with excellent problem solving abilities.
• Able to work accurately in a fast paced and evolving environment.

Please note that visa sponsorship is not available for this position

Benefits

• Competitive salary package, depending on experience and qualifications
• Full time position, with flexibility to discuss 32 or 36 hours per week
• 25 vacation days annually
• Travel allowance
• Employee discount on company products
• Fully on site position in Dordrecht