Customer relationship representative

Luba; Alphen aan den Rijn; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Growth opportunities

Friendly team

Fresh fruit and coffee

€10 voucher for implemented ideas

Employee-owned company

Job summary

Luba is seeking a Customer Relationship Representative in Alphen aan den Rijn for a full-time role in an international setting. You will maintain customer relationships and ensure orders, quotations, and inquiries are handled smoothly and accurately, collaborating daily with customers and internal teams.

Ideal candidates will have strong English skills, customer service experience, ERP familiarity, and a proactive, detail-oriented mindset to support a growing, employee-owned company with a

Qualifications

• Excellent English language skills, both spoken and written.
• Experience in customer service, sales support, or administrative roles.
• Experience with ERP systems is a plus.
• Strong communication skills and a customer-oriented mindset.
• Accurate, independent, and able to prioritize effectively.

Responsibilities

• Maintain customer relationships and ensure orders, quotations, and inquiries are processed smoothly and accurately.
• Communicate daily with customers, sales, purchasing, and internal departments to keep operations running smoothly.
• Think proactively to solve problems and ensure customers feel heard and supported.

Skills

English proficiency

Customer service

Sales support

ERP experience

Communication

Prioritization

Tools

ERP systems

Job description

Are you customer-focused, communicative, and energized by working in an international environment? Then this fulltime position as a customer relationship representative could be the perfect opportunity for you.

Over de vacature:

For an international organization based in Alphen aan den Rijn, we are looking for a Customer Relationship Representative. In this role, you will be responsible for maintaining customer relationships and ensuring that orders, quotations, and customer inquiries are processed smoothly and accurately. You will communicate daily with customers, sales, purchasing, and other internal departments to keep operations running efficiently. You know how to maintain oversight, think proactively in solving problems, and ensure customers feel heard and supported. You will join a dynamic international working environment where collaboration, development, and service are key.

Wat wij vragen:

• Excellent command of the English language, both spoken and written
• Experience in customer service, sales support, or an administrative role
• Experience with ERP systems is considered a plus
• Strong communication skills and a customer-oriented mindset
• Accurate, independent, and able to prioritize effectively

Wat wij bieden:

• Opportunities for personal growth through training programs and e-learning
• An enthusiastic team within a growing and dynamic work environment
• Fresh fruit, soup, and delicious freshly ground coffee, plus regular social gatherings and snacks
• A workplace where initiative and new ideas are encouraged, including a €10 gift voucher for every implemented idea
• The opportunity to work for an employee-owned company, where every employee is also a shareholder

Over het bedrijf:

Your future employer is a global company within the aviation industry. It is a fast-growing organization that offers plenty of opportunities for both personal and professional development. Worldwide, the company employs around 550 people, yet the local office maintains a personal and informal atmosphere where colleagues know each other by name.