Customer Care & Support Dutch/ French-speaking

DSV Road GmbH; Moerdijk; On-site; EUR 29,574 - 30,690; Full time

Benefits offered by this job

28 vacation days

Friendly team of 10

Job summary

DSV Moerdijk is seeking a Customer Care & Support specialist who speaks Dutch and French. You will be the first point of contact for French-speaking clients, handling orders, inquiries, and product guidance via email, phone, or social media.

This full-time position offers a salary of €2,650–€2,750 per month, 28 holidays (full-time), and a friendly team of 10 colleagues. Send your resume to our corporate recruiter Rolf Buitenkamp at [e-mail].

Qualifications

• Excellent command of the Dutch language and good command of the French language (B2), both spoken and written.
• Knowledge of computer systems.
• MBO4 level of working and thinking.
• Solution-oriented and skilled in providing service.

Responsibilities

• Answer various customer enquiries, mainly by telephone and by email or via social media.
• Carry out administrative tasks, such as order processing, debtor management, handling returns and processing claims.
• Provide advice to customers regarding the product range and alternative products.

Skills

Dutch language

French language (B2)

Customer service

Phone & email support

Education

MBO4 level

Job description

Move forward as Customer Care & Support Dutch/French-speaking at DSV Moerdijk

Enchanté, we are DSV! For our customer care & support team in Moerdijk, we are looking for an enthusiastic customer care specialist. Do you speak French as well as Dutch, are you service‑oriented and do you enjoy working for a dedicated key account? Then we would be very pleased to hear from you and invite you to read on.

You get it done

Your key account specialises in corporate clothing and you are the first point of contact for French‑speaking customers. You communicate with these clients via email, social media or by telephone regarding placing an order, providing delivery times or advising them on the most suitable products. This is just a small selection of your daily tasks; the aim is always to achieve optimal customer satisfaction.

Responsibilities

• Answer various customer enquiries, mainly by telephone and by email or via social media.
• Carry out administrative tasks, such as order processing, debtor management, handling returns and processing claims.
• Provide advice to customers regarding the product range and alternative products.

You bring

• Excellent command of the Dutch language and good command of the French language (B2), both spoken and written.
• Knowledge of computer systems.
• MBO4 level of working and thinking.
• Solution‑oriented and skilled in providing service.

You get

• Salary based on your knowledge and experience between €2.650 and €2.750 gross per month.
• A full‑time position, 40 hours per week.
• A generous amount of holiday days, 28 (based on full‑time employment) with the option to purchase more.
• A friendly, dynamic, and good‑humoured team of 10 colleagues.

Send your resume with motivation or leave your details and we will contact you. Our corporate recruiter Rolf Buitenkamp answers all your questions via [phone] or [e-mail].