Control Tower Assistant

DSV - Global Transport and Logistics; Moerdijk; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

28 vacation days

Attractive pension scheme

Personal growth opportunities

Bike plan

FiscFree program

Job summary

DSV - Global Transport and Logistics is seeking a Control Tower Assistant in Moerdijk. This full-time role requires a passion for transport and logistics, customer service experience, and strong communication skills in Dutch and English. You will serve as a link between customers, planning, and cross-dock teams, ensuring smooth operations for shipments across Europe.

The position offers a salary based on experience, vacation days, and opportunities for personal growth through training programs. Join DSV and make a difference in the logistics field.

Qualifications

• At least 2 years of work experience in a similar role, such as customer service representative or transport planner.
• service‑oriented mindset, think in solutions and work well as part of a team.
• Good command of Dutch (B2) and English language.

Responsibilities

• Maintain close contact with customers and internal departments.
• Quickly and accurately create shipments to various destinations.
• Monitor and maintain customer performance reports.
• Handle complaints/claims and process logistics administration.
• Identify, analyse and resolve process deviations.

Skills

Communication skills

Customer service

Problem-solving

Teamwork

Passion for transport and logistics

Job description

Job Overview

Control Tower Assistant at DSV in Moerdijk – full‑time position (Job Req Number: 119308).

You always strive for the best result, for our customers and for DSV. Every day brings new challenges, new connections and new opportunities to make an impact. Ready for a diverse role where you can truly make a difference? Keep reading and discover your next step as a Control Tower Assistant at DSV!

Responsibilities

As a control tower assistant you will continuously switch between our international customers, planning teams and the cross‑dock to ensure everything runs smoothly. You are a daily contact with our international customers, take ownership of shipments, monitor progress and ensure everything runs smoothly from origin to destination. As the connecting link between customers and colleagues, you identify challenges early, communicate clearly in case of delays and work together with your team to find the best solutions. This is how you create satisfied customers and reliable service every day.

• maintaining close contact with customers and internal departments, including your colleagues from planning, sales and cross‑dock;
• quickly and accurately creating shipments to various destinations across Europe;
• monitoring and maintaining customer performance reports;
• handling complaints/claims and processing the related logistics administration in our systems;
• identifying, analysing and resolving process deviations;
• further developing customer relationships and recognising business opportunities.

Qualifications

• passion for transport and logistics, and the ability to share that enthusiasm with others;
• at least 2 years of work experience in a similar role, such as customer service representative, transport planner or another customer‑focused position;
• service‑oriented mindset, you think in solutions, work well as part of a team and are only satisfied when the job is done;
• strong social skills, a good sense of humour and the confidence to pick up the phone when needed;
• good command of the Dutch (B2) and English language.

Benefits

• a salary depending on your knowledge and experience, plus 8% holiday allowance and 5% gratification;
• time for yourself – enjoy 28 vacation days (based on full‑time employment) to spend with friends and family;
• an attractive pension scheme, partly employer‑funded, with a personal contribution of 5%;
• personal growth opportunities through our DSV Academy and external training in logistics or other relevant fields;
• additional benefits such as our bike plan and the FiscFree program, giving you net discounts at shops and sports clubs.

EEO Statement

We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.