Customer Service Specialist

DSV - Global Transport and Logistics; Sevenum; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

28 vacation days per year

8% holiday pay

Access to training and knowledge

Attractive pension scheme

Job summary

A global logistics company in Venlo is looking for a Customer Service Specialist to enhance the customer experience. You will handle inquiries, monitor shipments, and contribute to process improvements in a collaborative environment. Strong communication in Dutch and English, along with a proactive attitude, is essential for this role, which offers competitive benefits and opportunities for professional development.

Qualifications

• Strong customer focus with proactive problem-solving capabilities.
• Strong communication skills in both Dutch and English.
• Interest in digitalisation and process optimisation.

Responsibilities

• Answer and resolve customer inquiries about shipments and documentation.
• Identify and resolve deviations to improve processes.
• Process and monitor orders and shipments.

Skills

Customer focus

Proactivity

Problem-solving skills

Communication skills (Dutch and English)

Interest in digitalisation

Job description

Customer Service Specialist – DSV – Venlo

Move forward as Customer Service Specialist at DSV in Venlo. If you gain energy from truly helping customers move forward and enjoy working in an environment where digitalisation, collaboration and quality are central, then this is the job for you. You make the difference in the customer experience, every single day.

Responsibilities

• Answer and resolve customer inquiries about shipments, documentation and status updates.
• Identify and resolve deviations to enable continuous improvement.
• Administratively process and monitor orders and shipments.
• Liaise with internal departments and external partners to optimise processes.
• Actively contribute to and support process improvements and digitalisation.

Qualifications

• Customer focus, proactivity and strong problem‑solving skills.
• Interest in digitalisation and process optimisation.
• Strong communication skills in Dutch and English.
• Proficiency with systems; logistics experience is a plus.

Benefits

• A salary tailored to the knowledge and experience you bring.
• 28 vacation days per year and 8% holiday pay.
• A professional yet informal atmosphere where your voice matters.
• Access to knowledge and training through our DSV Academy and external courses, allowing you to grow and shape your career path.
• An attractive pension scheme with a partially contribution‑free component and a personal contribution of 5%.

How to Apply

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Manouk Lips answers all your questions via [phone] or [e-mail]. We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.