Customer Service Representative

DSV Road GmbH; Venlo; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

24 vacation days

4 additional leave days (ADV)

8% holiday pay

Attractive pension scheme

Access to DSV Academy for training

Job summary

Dsv Air & Sea SAU in Venlo is looking for a Customer Service Representative to manage customer inquiries related to storage and transport. You will ensure efficient order processing and address any customer complaints in a timely manner.

The ideal candidate possesses a customer-focused approach, strong communication skills, and is fluent in both Dutch and English. Join a professional environment that values your input and provides opportunities for growth.

Qualifications

• Some previous experience in a similar role, such as customer service.
• Strong passion for your work and ability to inspire colleagues.

Responsibilities

• Monitor the pick and pack process through our warehouse management system.
• Identify issues and inform customers about potential delays.
• Act as the operational point of contact for assigned customers.
• Handle customer complaints and escalate when necessary.

Skills

Customer-focused approach

Adaptability to new systems

Excellent communication skills

Bilingual in Dutch and English

Job description

Job Req Number: 112191. Time Type: Full Time.

Move forward as Customer Service Representative at DSV in Venlo.

Are you someone who enjoys tackling operational and logistical challenges? Do you always strive for ultimate customer satisfaction? And are you known for your commitment, responsibility, and ownership? Then we are looking for you!

You get it done

As a customer service representative, you are the first point of contact for our customers in Venlo. You ensure that inquiries, orders, and complaints related to storage and transport are handled accurately. You contribute to a smooth operation of processes. You’re on it.

How do you do this? By applying your knowledge of operational and logistical processes to ensure the correct data and planning are available for incoming goods, order processing, and outgoing shipments within our warehouse. You monitor the pick and pack process, identify any potential issues and communicate with customers and carriers to resolve them.

Responsibilities

• Continuously monitor the pick and pack process through our warehouse management system and coordinate with the customer.
• Identify issues and inform customers in a timely manner about potential delays or changes.
• Act as the operational point of contact for assigned customers and internal teams.
• Handle customer complaints and, if necessary, escalating them to the appropriate departments.

Qualifications

• Strong passion for your work and inspire colleagues.
• Some previous experience in a similar role (customer contact employee, customer service representative, etc.).
• Customer-focused approach, quick to adapt to new systems, and excellent communication skills.
• Strong command of both Dutch and English, spoken and written.

Benefits

• A salary according to the DSV Contract Logistics CAO.
• A professional and informal working environment where your voice matters.
• 24 vacation days, 4 additional leave days (ADV), and 8% holiday pay.
• An attractive pension scheme, with part of it being premium‑free and your contribution set at 5%.
• Access to knowledge and training through our DSV Academy, enabling you to grow and shape your career path.