Customer Service Representative

DSV - Global Transport and Logistics; Moerdijk; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

28 vacation days per year

8% holiday pay

Career development opportunities

Informal work environment

Supportive team

Great team

Job summary

A leading logistics provider is seeking a Customer Service Representative in Moerdijk. This role involves handling administrative tasks for incoming and outgoing shipments, ensuring accurate order processing while maintaining communication with customers. The ideal candidate will have a strong affinity for logistics, good computer skills, and be proficient in both Dutch and English. Working at the company offers a competitive salary, career development opportunities, and a supportive team environment.

Qualifications

• Experienced in logistics and transport operations.
• Strong communication skills in Dutch and English.
• Proficient with administrative tasks related to shipments.

Responsibilities

• Handle all administrative and planning activities for shipments.
• Liaise with customers to ensure accurate order data.
• Monitor order progress and report discrepancies.

Skills

Affinity with logistics and transport

Solid computer skills

Proficiency in Dutch and English

Microsoft Office

Tools

Microsoft Office

Job description

Job Req Number: 108128

Time Type: Full Time

Move forward as Customer Service Representative at DSV in Moerdijk

Are you ready to take on operational and logistical challenges for a site focused on retail customers? Do you always strive for the ultimate customer experience? Are you known for your involvement, sense of responsibility, and ownership? Your customer focus will shine in our international working environment.

You get it done

Ensuring maximum customer satisfaction for our client delivering products across Europe. As a customer service representative, you will start at our new site in Moerdijk. We are currently moving to our new site at Logistiek Park Moerdijk: a 240,000 m² warehouse the largest connected warehouse in the Benelux. You're on it:

How you do this? You handle all administrative and planning activities for incoming and outgoing shipments for our customers. You are a vital link between our warehouse and the customer, ensuring accurate order data, monitoring progress, and planning for our logistics department. You achieve this by:

• proactively communicating with our customers and colleagues while maintaining oversight;
• preparing and scheduling incoming and outgoing customer orders;
• spotting and reporting order discrepancies.

Your team stands out within DSV through the informal and friendly way we interact. It’s a tight-knit team that supports one another. You’ll be given the space and freedom to make the role your own and perform at your best.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

"A team is not a group of people that work together. A team is a group of people that trust each other," says Antoinette Ernest, Supervisor Customer Service.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• affinity with logistics and transport;
• solid computer skills, familiar with Microsoft Office;
• proficiency in both Dutch and English, spoken and written.

It all counts for this vacancy of customer service representative in Moerdijk. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary according to the DSV Contract Logistics CAO;
• 28 vacation days per year and 8% holiday pay;
• plenty of opportunities to further develop yourself;
• the freedom and space to take initiative in an informal environment;
• and of course, a great team to work with!

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Vera Buijs answers all your questions via [phone] or [e-mail].

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.