Customer Care Specialist - Pension, Medical & 25 Days PTO

HirePrime; Groningen; Vor Ort; EUR 30.000 - 35.000; Vollzeit

Benefits dieser Stelle

Company Pension

Annual Leave

Private Medical Insurance

Life Assurance

Health & Wellbeing

Zusammenfassung

HirePrime is seeking a Customer Service Representative to support customers by phone, email or chat, resolving inquiries and troubleshooting issues to ensure a positive experience.

This onsite role in Groningen requires 0-2 years of experience, a high school diploma, and strong communication and problem-solving skills. You will handle orders, returns and account updates, maintain accurate records, and meet performance goals for response time and customer satisfaction.

Qualifikationen

• 0-2 years of customer service experience or equivalent.
• High school diploma or equivalent required.
• Strong communication and problem-solving skills essential.
• Comfortable with computer systems and multitasking.

Aufgaben

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer issues and complaints professionally.
• Process orders, returns, or account updates as needed.
• Maintain accurate records of customer interactions.
• Escalate complex issues to appropriate teams.
• Provide accurate information about products or services.
• Meet performance goals for response time and satisfaction.

Kenntnisse

Communication skills

Problem-solving

Multitasking

Customer focus

Ausbildung

High school diploma

Jobbeschreibung

HirePrime is seeking a Customer Service Representative to support customers by phone, email or chat, resolving inquiries and troubleshooting issues to ensure a positive experience.

This onsite role in Groningen requires 0-2 years of experience, a high school diploma, and strong communication and problem-solving skills. You will handle orders, returns and account updates, maintain accurate records, and meet performance goals for response time and customer satisfaction.