Customer Support Specialist | Pension & Private Medical

TeamPrime; Groningen; On-site; EUR 30,000 - 35,000; Full time

Benefits offered by this job

Company Pension

Annual Leave

Private Medical Insurance

Life Assurance

Health & Wellbeing

Job summary

TeamPrime in Groningen, Netherlands, is seeking a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You will resolve inquiries and troubleshoot issues to ensure a positive experience with every interaction.

This full-time, permanent role is onsite, with 0–2 years’ experience preferred. The salary range is £18–£21 per hour, and benefits include a company pension, generous leave, private medical insurance, life assurance, and wellbeing

Qualifications

• High school diploma or equivalent required.
• 0-2 years of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable with computer systems and multitasking.
• Patient, empathetic, and customer-focused.
• Ability to remain calm under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues and complaints professionally
• Process orders, returns, or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Skills

Strong communication

Problem-solving

multitasking

Patience

Education

High school diploma or equivalent

Job description

TeamPrime in Groningen, Netherlands, is seeking a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You will resolve inquiries and troubleshoot issues to ensure a positive experience with every interaction.

This full-time, permanent role is onsite, with 0–2 years’ experience preferred. The salary range is £18–£21 per hour, and benefits include a company pension, generous leave, private medical insurance, life assurance, and wellbeing