Junior Remote Customer Support Specialist

StaffingPro Inc.; Utrecht; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Paid time off

Employee discounts

Supportive team environment

Feedback & recognition

Job summary

StaffingPro Inc. is seeking a Remote Customer Service Representative to deliver timely, professional support across phone, email, and chat channels from the Netherlands. You will provide product information, troubleshoot issues, process orders, and document interactions in the CRM with empathy and accuracy.

Multilingual abilities are highly valued for our international client base. The role emphasizes maintaining service quality, continuous learning, and collaboration with teammates in a remote,

Qualifications

• Excellent verbal and written English communication.
• Prior customer service or call center experience preferred
• Strong active listening and empathy skills
• Ability to remain calm under pressure.
• Technical aptitude for learning software systems
• Typing proficiency for efficient documentation.
• Problem-solving mindset, patience and positive attitude, reliable and punctual work ethic.
• Adaptability to policy changes, and commitment to quality service delivery.
• Multilingual abilities are highly valued for our international customer base.

Responsibilities

• Respond to customer inquiries via phone, email, and chat channels
• Providing accurate information about products and services.
• Troubleshoot technical issues and guide customers through solutions, process orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions in CRM systems, elevate complex issues to appropriate departments, follow up on open cases to ensure resolution.
• Identify opportunities to enhance customer satisfaction, educate customers on product features and best practices.
• Handle complaints with empathy and professionalism
• Meet quality and productivity standards
• Participate in ongoing training and coaching sessions
• Collaborate with team members through virtual platforms.
• Stay updated on product changes and company policies
• Contribute feedback for service improvements, and represent the company brand positively in all interactions.

Skills

English proficiency

Customer service experience

Active listening

Composure under pressure

Technical aptitude

Typing speed

Problem solving

Adaptability

Multilingual

Tools

CRM software

Job description

StaffingPro Inc. is seeking a Remote Customer Service Representative to deliver timely, professional support across phone, email, and chat channels from the Netherlands. You will provide product information, troubleshoot issues, process orders, and document interactions in the CRM with empathy and accuracy.

Multilingual abilities are highly valued for our international client base. The role emphasizes maintaining service quality, continuous learning, and collaboration with teammates in a remote,