CRM & Retention Lead for a Growing Brand

Studio Noos; Amsterdam; Presencial; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discount

Pilates class

Office coffee

Resumo da oferta

Studio Noos is seeking a CRM & Retention Manager to elevate our customer relationships. You will design strategic CRM programs and execute smart, data-driven email flows that nurture the entire customer journey from first purchase to loyalty, with a focus on growing our brand internationally.

Work closely with e-commerce, content and performance teams to ensure a seamless customer experience across channels.

Qualificações

• 3–6 years of experience in CRM, email marketing or customer retention.
• Analytical and commercially minded with ability to act on insights.
• Strong cross-team collaboration and communication skills.
• Experience with Shopify, Klaviyo or Yotpo is a plus.

Responsabilidades

• Develop a clear monthly and quarterly CRM and loyalty plan.
• Set up, test and send newsletters and campaigns.
• Build and optimise email flows (welcome, post-purchase, win-back).
• Work with segments and personalisation by country, life stage or behaviour.
• Set up and optimise A/B tests on content, timing and subject lines.
• Dig into data to identify opportunities to increase repeat purchases and CLV.
• Set up targeted experiments to influence customer behaviour.
• Optimise post-purchase flows including review workflows.
• Spot retention opportunities and translate them into campaigns.

Conhecimentos

CRM strategy

Email marketing

Data analysis

Stakeholder comms

Ferramentas

Shopify

Klaviyo

Yotpo

Descrição da oferta de emprego

Studio Noos is seeking a CRM & Retention Manager to elevate our customer relationships. You will design strategic CRM programs and execute smart, data-driven email flows that nurture the entire customer journey from first purchase to loyalty, with a focus on growing our brand internationally.

Work closely with e-commerce, content and performance teams to ensure a seamless customer experience across channels.