Client Advisor (Full Time), F/M, Amsterdam – Burberry – Zaandam

Burberry; Zaandam; On-site; EUR 30,000 - 42,000; Full time

Job summary

Moncler Amsterdam is seeking a Full-Time Client Advisor to join our boutique. The Client Advisor will guide each client through the brand’s values and heritage, building a profitable, long-lasting relationship with customers.

In partnership with the team, you will contribute to both individual results and store targets, while delivering an outstanding client experience and participating in inventories and stock activities.

Qualifications

• Previous experience in sales roles.
• Experience in structured fashion luxury/retail companies is a plus.
• Passionate in retail, client service and with a commercial mindset.
• Excellent understanding of the luxury sector and product sensitivity.
• Strong communication skills.
• Willingness to evolve in the organisation, flexible to best practices for the business.
• Fluency & sophistication in Dutch and English are preferred, another language is a plus.
• Digitally aware and open to new ways of working

Responsibilities

• Provide exceptional service through all selling phases: welcome, needs assessment, product trials, cross-selling, and guiding to other departments.
• Create a unique client experience and build long-lasting relationships with clients.
• Achieve excellent selling performances and meet individual targets.
• Assist with inventories, replenishment, and stock activities as part of the team.
• Ensure adherence to company policies, procedures and standards at all times.
• Collaborate with the store team to reinforce Moncler's vision and mission.

Skills

Sales experience

Luxury retail

Clienteling

Dutch

English

Communication

Job description

Overview

MONCLER is currently looking for a Full-Time Client Advisor to join our Amsterdam boutique. Our Client Advisors, with impeccable presentation and natural elegance, will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship. The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

Your Impact

• To provide the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to another department if necessary;
• Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after-sales and clienteling activities, providing a warm and welcoming environment;
• Achieves excellent selling performances and results;
• Actively cooperates during the preparation and execution of inventories, product replenishment and stock activities;
• To ensure that company policies, procedures and standards are adhered to at all times.

Team working activities

• To collaborate with the store team and to be engaged in Moncler’s vision and mission in order to strengthen the company’s community and to work in a fully integrated manner on a global scale, improving organisation and driving innovation as a team;
• Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.

Qualifications

• Previous experience in sales roles;
• Experience in structured fashion luxury/retail companies is a plus;
• Passionate in retail, client service and with a commercial mindset;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong communication skills;
• Willingness to evolve in the organisation, flexible to best practices for the business;
• Fluency &sophistication in Dutch and English are preferred, another language is a plus;
• Digitally aware and open to new ways of working

"Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”