Client Advisor (Full Time), f/m, Amsterdam

MONCLER; Amsterdam; Sur place; EUR 32 000 - 45 000; Plein temps

Résumé du poste

MONCLER in Amsterdam is seeking a Full-Time Client Advisor to deliver exceptional service, greeting clients, understanding needs, and guiding selections in a luxury boutique.

You will foster a warm, exclusive shopping experience, perform clienteling and after-sales follow-up, and support stock and inventory tasks while upholding brand standards.

Qualifications

• Previous experience in sales roles.
• Experience in structured fashion luxury/retail is a plus.
• Passionate in retail, client service and with a commercial mindset.
• Excellent understanding of the luxury sector and product sensitivity.
• Strong communication skills; willing to evolve within the organization.
• Fluency in Dutch and English; other languages a plus.

Responsabilités

• Provide the best service, welcoming customers and understanding their needs while assisting with product trials.
• Cross-sell and guide customers to other departments when needed.
• Create a unique client experience with after-sales clienteling activities and long-term relationships.
• Achieve excellent selling performances and results.
• Assist with inventories, stock replenishment and product replenishment.
• Ensure company policies and standards are followed at all times.

Connaissances

Sales experience

Luxury retail

Client service

Commercial mindset

Communication skills

Dutch/English fluency

Description du poste

Overview

MONCLER is currently looking for a Full-Time Client Advisor to join our Amsterdam boutique.

Your Impact

Responsibilities and tasks:

• To provide the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer's needs, providing support while trying the products on, cross-selling, orienting customers to another department if necessary;
• Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after-sales and clienteling activities, providing a warm and welcoming environment;
• Achieves excellent selling performances and results;
• Actively cooperates during the preparation and execution of inventories, product replenishment and stock activities;
• To ensure that company policies, procedures and standards are adhered to at all times.

Team working activities:

• To collaborate with the store team and to be engaged in Moncler's vision and mission in order to strengthen the company's community and to work in a fully integrated manner on a global scale, improving organisation and driving innovation as a team;
• Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.

Qualifications

• Previous experience in sales roles;
• Experience in structured fashion luxury/retail companies is a plus;
• Passionate in retail, client service and with a commercial mindset;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong communication skills;
• Willingness to evolve in the organisation, flexible to best practices for the business;
• Fluency & sophistication in Dutch and English are preferred, another language is a plus;
• Digitally aware and open to new ways of working

Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.