Client Advisor Full Time F/M - Roermond

Moncler; Roermond; On-site; EUR 30,000 - 42,000; Full time

Job summary

MONCLER Roermond Outlet is seeking a Full-Time Client Advisor to welcome and assist customers, guiding them through the brand's values and heritage while building lasting relationships.

You will deliver exceptional service in a fast-paced luxury retail setting, support cross-selling, uphold Visual standards, and contribute to team targets with energy and reliability. English fluency plus Dutch or German is preferred, with relocation a plus.

Qualifications

• Experience in structured Fashion Luxury/Retail is a plus.
• Experience in international contexts is preferred.
• Passion for Retail, Client service and commercial mindset.
• Excellent understanding of the luxury sector and product sensitivity.

Responsibilities

• Provides the best service, welcoming customers and understanding needs.
• Guides customers through the product selection and cross-sells when appropriate.
• Creates a unique client experience and supports after-sales and clienteling activities.
• Upholds the brand's Visual standards and stock management in-store.
• Cooperates with the team and contributes to inventories.
• Engages with customers in a warm, energetic and reliable manner.

Skills

Luxury retail experience

Client service

English fluency

Dutch or German

International experience

Sales target mindset

Job description

MONCLER is currently looking for Full-Time Client Advisors to join our team in Roermond Outlet.

We are looking for Client Advisors, with impeccable presentation and a natural elegance will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship.

The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

Responsibilities and tasks:

• Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other department if necessary
• Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
• Achieves excellent selling performances and results;
• Implements and maintains Company’s Visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
• Actively cooperates during preparation and execution of inventories;
• Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.

Requirements:

• Previous experience in sales roles; Experience in structured Fashion Luxury/Retail Companies is a plus;
• Previous international experience both in professional and non-professional contexts;
• Passionate in Retail, Client service and commercial mindset;
• Excellent understanding of the luxury sector and product sensitivity;
• Willingness evolve in the organization, willingness to relocate is a plus;
• Fluency & sophistication in English, and Dutch or German is preferred, another language is a plus;
• Digitally aware and open to new ways of working
• Ability to work in a fast-paced, changing environment

“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."