Client Advisor (Full Time), F/M, Amsterdam

Moncler Group; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Job summary

Moncler in Amsterdam is seeking a Full-Time Client Advisor to deliver the brand's luxury experience to our clientele. You will greet clients, understand needs, guide product selections, and foster long-lasting relationships that drive store performance.

Fluency in Dutch and English is preferred, with a polished, elegant presentation. You will collaborate with the team to embody Moncler's values and deliver outstanding service in a fast-paced luxury environment.

Qualifications

• Prior sales experience in fashion or luxury retail is preferred.
• Experience in luxury fashion environments is a plus.
• Strong client service mindset and commercial awareness.
• Excellent understanding of luxury products and brand presentation.
• Strong communication skills and professional demeanor.
• Willingness to adapt to Moncler's practices and standards.
• Fluency in Dutch and English is preferred; additional languages are a plus.
• Comfort with digital tools and new ways of working.

Responsibilities

• Provide best-in-class service across every phase of the selling ceremony, including greeting, needs assessment, product demonstration, cross-selling, and directing to other departments.
• Create a unique client experience, build long-lasting relationships, manage after-sales activities and clienteling.
• Achieve excellent selling performance and contribute to team targets.
• Assist with inventories, replenishment, and stock activities as needed.
• Ensure compliance with company policies, procedures and standards at all times.

Skills

Sales experience

Luxury retail

Retail passion

Luxury product knowledge

Communication skills

Willingness to evolve

Dutch and English fluency

Digital literacy

Job description

Overview

MONCLER is currently looking for a Full-Time Client Advisor to join our Amsterdam boutique.

Our Client Advisors, with impeccable presentation and natural elegance, will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship.

The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

Your Impact

Responsibilities and tasks:

• To provide the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to another department if necessary;
• Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after-sales and clienteling activities, providing a warm and welcoming environment;
• Achieves excellent selling performances and results;
• Actively cooperates during the preparation and execution of inventories, product replenishment and stock activities;
• To ensure that company policies, procedures and standards are adhered to at all times.

Team working activities:

• To collaborate with the store team and to be engaged in Moncler’s vision and mission in order to strengthen the company’s community and to work in a fully integrated manner on a global scale, improving organisation and driving innovation as a team;
• Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.

Qualifications

• Previous experience in sales roles;
• Experience in structured fashion luxury/retail companies is a plus;
• Passionate in retail, client service and with a commercial mindset;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong communication skills;
• Willingness to evolve in the organisation, flexible to best practices for the business;
• Fluency & sophistication in Dutch and English are preferred, another language is a plus;
• Digitally aware and open to new ways of working

“Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”