CFS Operations Manager: Configuration & Fulfillment

Lenovo; Amsterdam; On-site; EUR 75,000 - 115,000; Full time

Benefits offered by this job

Disability Excess Insurance Plan

Pension Plan

Employee Referral Bonus

Children of Lenovo EmployeesScholarhip

Lenovo and Motorola Product Discounts

Employee Assistance Program

Internal E-learning Development平台

Contribution to Gym membership

25 holiday days

Possibility to join volunteering

Job summary

Lenovo's Services Solution Group in the Netherlands seeks a CFS Operations Manager to lead the Netherlands Configuration Fulfillment Services operation in Venray. You will drive daily execution, optimize capacity, and implement robust controls to ensure reliable delivery and scalable processes.

Reporting to the Executive Director, ISS Global Imaging Configuration Services, you will collaborate with Sales, Supply Chain, IT, and logistics to align worldwide processes, manage risk, and deliver

Qualifications

• Bachelor’s degree or equivalent with strong operations foundation.
• Experience in configuration services, logistics, or fulfillment.
• Ability to drive cross-functional execution with multiple stakeholders.
• Experience establishing governance and cadences to ensure alignment and accountability.
• Experience implementing process controls and operational improvements that reduce errors and improve delivery.

Responsibilities

• Lead the day-to-day execution and continuous improvement of the Netherlands CFS operation, optimizing capacity planning, throughput, and overall site performance.
• Design and implement business and system process controls to reduce human-error-driven issues, improve delivery reliability, and ensure consistent service quality.
• Establish structured governance for risk management, issue resolution, escalations, and KPI reporting to drive predictable outcomes and strengthen seller confidence.
• Ensure operational readiness to expand lifecycle services capabilities, including kitting, device configuration, repair coordination, asset management, IT asset disposition, and certified data erasure.
• Oversee customer-owned inventory management, including stock accuracy, returns handling, inventory visibility, and inventory control processes.
• Own EMEA CFS/ITC project intake governance by validating requirements, order flows, and operational readiness while coordinating with ITC, SMO, logistics, and other key stakeholders.
• Lead First Article Testing (FAT), support rollout schedules and shipment coordination, and provide executive-ready status updates and risk reporting for new CFS projects.
• Define clear operational handovers between project teams, CFS operations, and 3PL warehouse partners while collaborating with global GICS and CFS teams to maintain worldwide process alignment and share best practices.

Skills

Operations management

Cross-functional leadership

Data-driven decision making

Process improvement

Stakeholder management

Education

Bachelor’s degree

Tools

BI tools

Job description

Lenovo's Services Solution Group in the Netherlands seeks a CFS Operations Manager to lead the Netherlands Configuration Fulfillment Services operation in Venray. You will drive daily execution, optimize capacity, and implement robust controls to ensure reliable delivery and scalable processes.

Reporting to the Executive Director, ISS Global Imaging Configuration Services, you will collaborate with Sales, Supply Chain, IT, and logistics to align worldwide processes, manage risk, and deliver