Logistics & Order Management Specialist

ViewSonic; Weesp; Presencial; EUR 38.000 - 54.000; Jornada completa

Descripción de la vacante

ViewSonic is seeking a logistics-focused coordinator in the Netherlands to act as the primary point of contact for customers regarding order management and forwarding. You will ensure accurate reporting to Sales and customers and oversee stock transactions.

You will use IT systems to manage stock levels, delivery times and transport costs, analyze performance data and plan improvements for faster, more reliable service.

Responsabilidades

• Providing administrative support to the Europe sales team and customers to assist the management of the overall customer relationship through complete order processing, query resolution, inventory control and reporting.
• Ensure tasks relating to product delivery into the customer from order point to invoice
• Manage and respond to customer or internal complaints concerning the Logistics department. Take responsibility for resolving the complaints giving first updates within 24 hours and communicate solutions within reasonable time
• Develop a culture of “superior service” in a fast-paced environment, ensuring customer satisfaction is the highest goal
• Proactively work with Sales management to ensure the allocation decisions required are identified and allocations are made
• Ensure the accurate and timely reporting, both internally and to customers
• Arranging and processing of RMA returns
• Stock reconciliations, between VSE Oracle and outside systems
• Assist in the development of required reports or formats to support department
• Assist in the maintenance of procedures to support department
• Analyse order fulfilment performance, supply fulfilment performance and 3PL operation performance.

Descripción del empleo

ViewSonic is seeking a logistics-focused coordinator in the Netherlands to act as the primary point of contact for customers regarding order management and forwarding. You will ensure accurate reporting to Sales and customers and oversee stock transactions.

You will use IT systems to manage stock levels, delivery times and transport costs, analyze performance data and plan improvements for faster, more reliable service.