Operations Manager, Configuration & Fulfillment Services (Netherlands)

Lenovo; Venray; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Disability Insurance

Pension Plan

Employee Referral Bonus

Product Discounts

Employee Assistance Program

Gym membership support

25 holiday days

Volunteer activities

Job summary

Lenovo in the Netherlands is seeking a CFS Operations Manager to lead the Netherlands Configuration Fulfillment Services operation and drive efficiency, governance, and customer outcomes. This on-site role will collaborate with Sales, Delivery, Supply Chain, IT and Logistics to enable scalable processes and lifecycle services.

Based in Venray, you will align global CFS practices, manage risk, and provide executive-ready updates on project status and performance.

Qualifications

• Bachelor’s degree or equivalent practical experience in operations, service delivery, supply chain, or fulfillment environments.
• Experience managing operational processes within configuration services, logistics, or end-to-end service delivery.
• Proven ability to drive cross-functional execution with Sales, Delivery, Supply Chain, IT, and other stakeholders.
• Experience establishing governance structures, operational cadences, and stakeholder communication frameworks.
• Demonstrated success implementing process controls and improvements.
• Working knowledge of CFS-related services such as Autopilot deployment, VPN-based staging, BIOS customization, device labeling, asset management, lifecycle returns, and data erasure.
• Proven ability to leverage data, metrics, and insights to drive transformation.

Responsibilities

• Lead daily execution and continuous improvement of Netherlands CFS operation, optimizing capacity and throughput.
• Design and implement process controls to reduce errors and improve delivery reliability.
• Establish governance for risk management, issue resolution, escalations, and KPI reporting.
• Ensure readiness to expand lifecycle services: kitting, config, repair coordination, asset management, data erasure.
• Oversee customer-owned inventory management: stock accuracy, returns, visibility, control.
• Own EMEA CFS/ITC project intake governance: validate requirements and flows, coordinate with ITC, SMO, logistics.
• Lead FAT, support rollout schedules and shipment coordination; provide executive status updates.
• Define handovers between project teams, CFS, and 3PL partners; align with global GICS and CFS teams.

Skills

Operations management

Supply chain

Cross-functional collaboration

Governance structures

Process controls

Data insights

Analytical skills

Problem solving

Execution

Education

Bachelor’s degree or equivalent

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Join Lenovo’s Services Solution Group (SSG) as a CFS Operations Manager, where you will play a pivotal role in driving operational excellence across our Configuration Fulfillment Services (CFS) environment. In this role, you will lead the execution and continuous improvement of the Netherlands CFS operation, ensuring efficient service delivery, scalable processes, strong governance, and exceptional customer outcomes. You will collaborate closely with cross-functional teams across Sales, Supply Chain, Service Delivery, Logistics, and IT while supporting the expansion of lifecycle services and driving global process alignment. Reporting directly to the Executive Director, ISS Global Imaging Configuration Services, you will have the opportunity to influence strategic initiatives, optimize operational performance, and help shape the future growth of Lenovo's worldwide services business.

This role requires on site presence in Venray, Netherlands.

What You Will Do

• Lead the day-to-day execution and continuous improvement of the Netherlands CFS operation, optimizing capacity planning, throughput, and overall site performance.
• Design and implement business and system process controls to reduce human-error-driven issues, improve delivery reliability, and ensure consistent service quality.
• Establish structured governance for risk management, issue resolution, escalations, and KPI reporting to drive predictable outcomes and strengthen seller confidence.
• Ensure operational readiness to expand lifecycle services capabilities, including kitting, device configuration, repair coordination, asset management, IT asset disposition, and certified data erasure.
• Oversee customer-owned inventory management, including stock accuracy, returns handling, inventory visibility, and inventory control processes.
• Own EMEA CFS/ITC project intake governance by validating requirements, order flows, and operational readiness while coordinating with ITC, SMO, logistics, and other key stakeholders.
• Lead First Article Testing (FAT), support rollout schedules and shipment coordination, and provide executive-ready status updates and risk reporting for new CFS projects.
• Define clear operational handovers between project teams, CFS operations, and 3PL warehouse partners while collaborating with global GICS and CFS teams to maintain worldwide process alignment and share best practices.

What You Will Bring

• Bachelor’s degree or equivalent practical experience, with a strong foundation in operations, service delivery, supply chain, or fulfillment environments.
• Proven experience managing operational processes within configuration services, logistics, fulfillment, or end-to-end service delivery organizations.
• Strong ability to drive cross-functional execution by collaborating effectively with Sales, Delivery, Supply Chain, Operations, IT, and other business stakeholders.
• Experience establishing governance structures, operational cadences, and stakeholder communication frameworks to ensure alignment and accountability.
• Demonstrated success implementing process controls and operational improvements that reduce errors, strengthen quality, and improve delivery consistency.
• Working knowledge of CFS-related services such as Autopilot deployment, VPN-based staging, BIOS customization, device labeling, asset management, lifecycle returns, and certified data erasure.
• Proven ability to leverage data, metrics, and insights to drive operational transformation, process optimization, and continuous improvement initiatives.
• Strong analytical, problem-solving, and execution skills, with the ability to manage complex operational challenges and deliver measurable business outcomes.

What We Offer

• Disability Excess Insurance Plan
• Pension Plan
• Employee Referral Bonus
• Children of Lenovo Employees Scholarship Program
• Lenovo and Motorola Product Discounts
• Employee Assistance Program, e.g., for health, legal financial consultancy
• Internal E-learning Development Platform Available for Employees
• Contribution to Gym membership
• 25 holiday days + additional days based on internal policy
• Possibility to join volunteering activities

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.