C005361 Agency Process Framework Process Development Manager (NS) - TUE 22 Sep

EMW; Den Haag; On-site; EUR 70,000 - 100,000; Full time

Job summary

EMW in The Hague (NL) seeks a Process Development Manager to join the Chief Quality Office on-site. You will design, implement and maintain processes, build dashboards for process performance, and support process owners to ensure efficient and compliant operations.

The role requires a NATO SECRET clearance, strong SharePoint design/administration skills (2013/2019), and advanced MS Office expertise (Excel, Word, PowerPoint, Visio). Some travel to Brussels and SHAPE may be necessary.

Qualifications

• Active NATO SECRET clearance required.
• Experience designing and optimizing business processes.
• Ability to define and monitor critical success factors and KPIs.
• SharePoint design and administration skills.
• MS Office suite proficiency (Word, Excel, PowerPoint, Visio).

Responsibilities

• Create and maintain dashboard for process performance management.
• Support process owners with the design of processes.
• Create, maintain and manage Microsoft Office Templates.
• Content Management for SharePoint sites under CQO control.
• Measures and reports on Agency quality metrics and KPIs.
• Performs other duties as required.

Skills

Process design

Process optimization

KPIs & metrics

NATO SECRET clearance

SharePoint design knowledge

Tools

SharePoint 2013

SharePoint 2019

MS Excel

MS Word

MS PowerPoint

MS Visio

VBA

Python

React

Job description

Deadline Date: Tuesday 22 September 2026

Requirement: Agency Process Framework Process Development Manager

Location: The Hague, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 270

Required Start Date: 2 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

• Provides support to Quality and Risk Management Branch and Chief Quality Office by:
• Create and maintain dashboard for process performance management
• Support process owners with the design of processes
• Create, maintain and manage Microsoft Office Templates.
• Content Management for SharePoint sites under control of CQO.
• Measures and reports on Agency quality metrics and KPIs
• Performs other duties as required.

Specific Working Conditions: Mainly work from the office in The Hague (NLD), other flexible arrangements to be punctually agreed with Line Manager. May also be required to travel to other NATO compounds, especially Brussels and SHAPE (Mons, BEL), but also in other NATO countries.

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Process designing and optimization
• Process measuring and monitoring (definition of critical success factor, key performance indicators etc..)
• Knowledge of language coding (i.e. Python, React, etc..)
• SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc.
• Administration and customisation of Microsoft SharePoint 2013 and 2019
• Knowledge of the Quality Tools.
• MS Word: template management, document reformatting, Macro knowledge, styles management
• MS Excel: pivot tables, graphics, data management
• MS PowerPoint: template management
• MS Visio

Desired:

• Advanced knowledge and experience in Workflow automation tools such as SharePoint Designer
• Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath).
• Experience and understanding in Quality Assurance/Quality Control activities
• Visual Basic for Applications (VBA)
• Microsoft Access