C005361 Agency Process Framework Process Development Manager (NS) - TUE 22 Sep

EMW, Inc.; Den Haag; On-site; EUR 70,000 - 110,000; Full time

Job summary

EMW, Inc. in The Hague, NL, seeks a Process Development Manager to support Quality and Risk Management by creating dashboards and process designs. The role requires active NATO SECRET clearance, strong skills in process measurement and KPI definition, and proficiency with SharePoint and MS Office tools.

The position is full-time and on-site at the Hague, with potential travel to NATO sites. Start date is 2 November 2026 and contract end is 31 December 2026.

Qualifications

• Currently active NATO SECRET security clearance is required.
• Experience in process design, optimization and measurement with KPIs.
• Knowledge of SharePoint design and content management.
• Proficiency in MS Word template management and MS Excel data handling.
• Experience with workflow automation tools and VBA is a plus.

Responsibilities

• Create and maintain dashboards for process performance management.
• Support process owners with the design of processes.
• Create, maintain and manage Microsoft Office Templates and content on SharePoint sites.
• Measure and report on agency quality metrics and KPIs.
• Perform other duties as required.

Skills

Process design

Process optimization

Process measurement

KPI definition

SharePoint design privilege

Office templates

Dashboard development

Python

React

VBA

Tools

SharePoint

Python

React

MS Office

MS Excel

MS PowerPoint

MS Visio

Job description

Deadline Date: Tuesday 22 September 2026

Requirement: Agency Process Framework Process Development Manager

Location: The Hague, NL

Full Time

On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 270

Required Start Date: 2 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role: Provides support to Quality and Risk Management Branch and Chief Quality Office by: Create and maintain dashboard for process performance management Support process owners with the design of processes Create, maintain and manage Microsoft Office Templates. Content Management for SharePoint sites under control of CQO. Measures and reports on Agency quality metrics and KPIs Performs other duties as required.

Specific Working Conditions: Mainly work from the office in The Hague (NLD), other flexible arrangements to be punctually agreed with Line Manager. May also be required to travel to other NATO compounds, especially Brussels and SHAPE (Mons, BEL), but also in other NATO countries.

Skills, Knowledge & Experience: The candidate must have a currently active NATO SECRET security clearance Process designing and optimization Process measuring and monitoring (definition of critical success factor, key performance indicators etc..) Knowledge of language coding (i.e. Python, React, etc..) SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc. Administration and customisation of Microsoft SharePoint 2013 and 2019 Knowledge of the Quality Tools. MS Word: template management, document reformatting, Macro knowledge, styles management MS Excel: pivot tables, graphics, data management MS PowerPoint: template management MS Visio Desired: Advanced knowledge and experience in Workflow automation tools such as SharePoint Designer Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath). Experience and understanding in Quality Assurance/Quality Control activities Visual Basic for Applications (VBA) Microsoft Access