Process Development Manager — Quality Framework and Performance Dashboards for NATO with security clearance

Wlgroup; Den Haag; On-site; EUR 60,000 - 90,000; Full time

Job summary

Wlgroup in The Hague is seeking a Process and Quality Dashboards Specialist to design and maintain dashboards that show how processes perform across the organisation. You will work with process owners to ensure the process is designed correctly and produce templates and SharePoint content.

You'll automate routine tasks with Python or React, create lists and libraries in SharePoint, and monitor quality metrics, KPIs, and reporting.

Qualifications

• Experience designing and optimizing processes.
• Ability to measure and monitor KPIs.
• Some coding ability in Python or React.
• SharePoint design and administration knowledge.
• Microsoft Office suite expertise.

Responsibilities

• Building and maintaining dashboards that show how processes are performing across the organisation.
• Sitting with process owners and helping them design the process properly in the first place.
• Creating, maintaining and managing the document templates everyone else works in.
• Running content management for the SharePoint sites the quality office owns.
• Measuring and reporting the organisation's quality metrics and key performance indicators.

Job description

Large organisations are held together by their processes, and by whether anyone can see how those processes are performing. A multinational defence organisation is looking for the person who designs both: the process itself, and the dashboard that makes its performance visible.

What you would be doing

• Building and maintaining the dashboards that show how processes are performing across the organisation.
• Sitting with process owners and helping them design the process properly in the first place.
• Creating, maintaining and managing the document templates everyone else works in.
• Running content management for the SharePoint sites the quality office owns.
• Measuring and reporting the organisation's quality metrics and key performance indicators.

What you would bring

• Real experience of designing and optimising processes, not only documenting them.
• Process measurement and monitoring — defining critical success factors and key performance indicators, then keeping them honest.
• Enough coding to automate your own work: Python, React or similar.
• SharePoint at design-privilege level — creating lists, setting up libraries, defining attributes, maintaining site pages and content.
• Administration and customisation of SharePoint 2013 and 2019.
• Working knowledge of quality tools.
• Strong Microsoft Office hands: Word template management, reformatting, macros and styles; Excel pivot tables, charts and data work; PowerPoint templates; Visio.
• Nice to have: workflow automation such as SharePoint Designer, custom site pages, layouts and third-party form designers, quality assurance and quality control practice, VBA and Access.

Extensions are offered where the work goes well. Applications are reviewed as they arrive.