C004580 Senior Technician (Centralized Service Desk) (NS) - TUE 27 Jan

EMW; Brunssum; On-site; EUR 50,000 - 70,000; Full time

Job summary

A respected technology services company is seeking a Senior Technician for their Centralized Service Desk in Brunssum, Netherlands. This role entails extensive duties including managing knowledge systems, supporting applications, and monitoring IT operations. Candidates must hold an active NATO SECRET security clearance and possess vocational training with substantial experience in IT support, particularly with Windows OS and customer service. The position offers a full-time on-site commitment, catering to a demanding work environment.

Qualifications

• Active NATO SECRET security clearance required.
• 2 years of experience in a related field after vocational training.
• Good knowledge and troubleshooting experience with Windows OS.

Responsibilities

• Maintain knowledge management systems and content.
• Support application management and software maintenance.
• Monitor operational systems for resource usage and issues.

Skills

Installation and maintenance of OS Windows

Troubleshooting MS Office applications

Experience in VPN and Remote Access solutions

Support in MS Active Directory and Exchange

User administration in MS Active Directory

Proficiency in call centre tracking tools

Automating IT tasks

Education

Higher vocational training in a relevant discipline

Secondary educational qualification

Tools

MS Office

MS Project

MS Visio

Job description

Overview

Deadline Date: Tuesday 27 January 2026
Requirement: Senior Technician (Centralized Service Desk)
Location: Brunssum, NL
Full Time On-Site: Yes
Time On-Site: 100%

Total Scope of the request (hours): 450
Required Start Date: 2 March 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET

Duties

• Knowledge management: Maintains knowledge management systems and content to meet business needs
• Knowledge management: Supports others to enable them to complete knowledge management activities and form knowledge management habits
• Knowledge management: Supports changes to work practices to support capture and use of knowledge
• Knowledge management: Reports on the progress of knowledge management activities
• Knowledge management: Configures and develops knowledge management systems and standards
• Application support: Follows agreed procedures to identify and resolve issues with applications
• Application support: Uses application management software and tools to collect agreed performance statistics
• Application support: Carries out agreed applications maintenance tasks
• System software: Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning
• System software: Applies system software parameters to maximise throughput and efficiency
• System software: Installs and tests new versions of system software
• System software: Contributes to preparation of software implementation procedures with fall back contingency plans
• Incident management: Provides first line investigation and gathers information to enable incident resolution and allocate incidents
• Incident management: Advises relevant persons of actions taken
• Customer service support: Acts as the routine contact point, receiving and handling requests for support
• Customer service support: Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution
• Customer service support: Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
• Customer service support: Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues
• Customer service support: Contributes to creation of support documentation
• Additional duties: Deputize for higher grade staff, if required
• Additional duties: Performs other duties as may be required

Requirements

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience
• Good knowledge of and experience in the installation, maintenance and troubleshooting of OS Windows, MS Office, Visio, MS Project and Internet Explorer
• Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN)
• Experience in demanding customer facing roles and in end-user support in general
• Extensive experience in performing user administration in MS Active Directory and Exchange
• Experience of Outlook configuration and administration and troubleshooting in an MS Exchange environment
• Competency in call centre tracking tools
• Prior experience supporting customers in use of application software
• Proficiency in using support software tools
• Strong experience with automating IT tasks and processes and procedures

Desirable

• Courses/certifications in IT
• Service Desk Analyst Certification
• ITIL 4 Foundation
• ITSM - Incident Management