C004567 SharePoint Service Support Specialist (NR Services) (NS) - WED 14 Jan

EMW; Den Haag; On-site; EUR 39,000 - 58,000; Full time

Job summary

A leading IT services company in The Hague is looking for a SharePoint Service Support Specialist to provide level 3 support, contribute to service improvements, and deploy digital workplace components. This entry-level position requires NATO Secret security clearance and offers a contract with specific working conditions. The ideal candidate will be proficient in SharePoint maintenance and Agile Scrum methodology while familiar with IKM tools in NATO environments.

Qualifications

• NATO Secret security clearance required.
• Experience with SharePoint configuration and troubleshooting is essential.
• Familiarity with NATO Restricted environments preferred.
• Proficiency in incident and service request management using ITSM systems.
• Experience with SharePoint configuration and troubleshooting across multiple security domains.
• Understanding of Agile Scrum methodology.
• Ability to create technical documentation and use cases.
• Familiarity with IKM tools and NATO Restricted environments.

Responsibilities

• Provide level 3 support to the second level support team.
• Contribute to continuous service improvements.
• Deploy Intranet uplift components and develop use cases.
• Participate in Agile Scrum sprint process (3-week cycles).
• Provide technical and functional support to the Digital Enablement team to accelerate their efforts.
• Understand the NATO Enterprise Digital Workplace requirement and Strategy to envision and deploy parts of a vNext platform.

Skills

SharePoint service support and maintenance

ITIL v4 framework

Incident and service request management

Agile Scrum methodology

Technical documentation creation

Tools

ITSM systems

IKM tools (EDMS, PITT, NIP, TT+)

IKM tools

Job description

SharePoint Service Support Specialist (NR Services)

EMW, The Hague, South Holland, Netherlands

Deadline: Wednesday 14 January 2026

Requirement Title: SharePoint Service Support Specialist (NR Services)

Location: The Hague, Netherlands

Full time on-site: Yes

Total Scope of the request (hours): 836

Required Start Date: 22-FEB-2026

End Contract Date: 30-DEC-2026

Required Security Clearance: NATO Secret

Specific Working Conditions: The contractor will need to come into either Dutch or Belgian NATO offices for the official NDWC all hands and the CPG all hands. Further to this the contractor shall visit The Hague premises for at least 3 consecutive working days in each of the four quarters in the year of performance.

Duties and Role

• Provide level 3 support to the second level support team
• Contribute to continuous service improvements through user stories and story points
• Deploy Intranet uplift components and develop use cases for vNext Digital Workplace platform, Virto One suite, and InfoPath alternatives
• Participate in Agile Scrum sprint process (3-week cycles)
• Provide technical and functional support to the Digital Enablement team to accelerate their efforts
• Understand the NATO Enterprise Digital Workplace requirement and Strategy to envision and deploy (parts of) a vNext platform

Requirements

• NATO Secret security clearance
• Experience with SharePoint service support and maintenance
• Knowledge of ITIL v4 framework and service level agreements
• Proficiency in incident and service request management using ITSM systems
• Experience with SharePoint configuration and troubleshooting across multiple security domains
• Understanding of Agile Scrum methodology
• Ability to create technical documentation and use cases
• Familiarity with IKM tools (EDMS, PITT, NIP, TT+) and NATO Restricted environments

Seniority level

Entry level

Employment type

Contract

Job function

Other

Industries

IT Services and IT Consulting