Benelux Customer Success Lead – Growth & Adoption

Sozialwerk Pfarrer Sieber; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

20 Flex Days per year for remote work

Competitive reward package with pre-IB

Equity opportunities

28 days of paid vacation (plus years 2

Impact Day

Family leave and sabbatical options

Weekly catered lunches

Job summary

Personio is seeking a Customer Success Manager for the Benelux region, based in Amsterdam. The role combines portfolio management, strategic relationship building, and data-driven adoption to maximize product value for mid-market customers.

You will work 3 days in the office and collaborate with a Go-to-Market team on expansion opportunities and customer advocacy. Fluency in Dutch and English is required, with French a plus.

Qualifications

• 3–5 years of client-facing experience managing a large portfolio.
• Strong prioritization and execution capabilities.
• Ability to identify upsell opportunities and drive expansion.
• Fluency in Dutch and English; French a plus.

Responsibilities

• Manage an evolving portfolio of Benelux Medium Business customers.
• Build strategic relationships with customers and decision-makers as the primary contact.
• Prioritize customers to ensure no one is underserved.
• Leverage data to drive adoption and retention of customers.
• Proactively drive retention by ensuring customers realize value and reduce churn.
• Identify upsell opportunities and plan expansion with Account Manager.
• Translate customer needs into product requirements.

Skills

Client relationship management

Prioritization

Expansion planning

Analytical mindset

Dutch language

English language

French language

AI fluency

Job description

Personio is seeking a Customer Success Manager for the Benelux region, based in Amsterdam. The role combines portfolio management, strategic relationship building, and data-driven adoption to maximize product value for mid-market customers.

You will work 3 days in the office and collaborate with a Go-to-Market team on expansion opportunities and customer advocacy. Fluency in Dutch and English is required, with French a plus.