Customer Success Manager Benelux (d/f/m)

Personio; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Annual vacation days

Impact Day

Family leave & sabbatical

Office meals & snacks

Job summary

Personio is seeking a Customer Success professional to join the Benelux team in Amsterdam. You will manage a mid-market portfolio, build strategic relationships, and drive adoption and expansion across your accounts.

You will use data to guide retention, identify upsell opportunities with the Account Manager, and translate customer needs into product requirements. The role is office-based with 3 days in the Amsterdam office and flexible days otherwise.

Qualifications

• 3-5 years of client-facing experience managing a large portfolio in SaaS.
• Strong prioritization and execution capabilities driven by customer needs and impact.
• Ability to identify upsell opportunities and develop expansion plans.
• Analytical mindset with accountability and ownership.
• Understanding of recurring revenue business models and value drivers.
• Strategy development and translation into actionable initiatives with delivery tracking.
• Fluent in Dutch and English; French a plus.
• Hands-on experience using AI to improve workflows.

Responsibilities

• Manage an evolving portfolio of Medium Business customers in the Benelux.
• Build strategic relationships with customer decision-makers and act as primary contact.
• Prioritize customers to ensure none are underserved.
• Leverage data to drive product adoption and retention.
• Drive customer retention by ensuring value realization and minimizing churn.
• Identify upsell opportunities with the Account Manager.

Skills

Client-facing SaaS

Prioritization

Execution

Expansion planning

Analytical mindset

Strategic delivery

Language proficiency (Dutch)

Language proficiency (English)

AI fluency

Job description

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This role requires 3 days per week in the office and is based in Amsterdam.

Bring your drive. Make a difference. Join our Go to Market team at Personio and be a part of something big - not just for yourself, but for your teammates and your customers. Together, we're building relationships, solving problems, and impacting the way people experience work every single day.
Our Customer Success team follows the mission to maximize customer value in our everyday business. As part of the Benelux Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale.

Role Responsibilities: What you'll do

• Customer Portfolio Management: You manage an evolving portfolio of Medium Business customers on the Benelux market. This is a portfolio you'll help shape and grow over time.

• Relationship Building: You build strategic relationships with your customers, engaging directly with decision-makers and setting the agenda for those conversations. You act as their primary point of contact and trusted partner, exploring their HR roadmap to align Personio's value with their long-term goals throughout the customer life-cycle.

• Customer Prioritization: You prioritize based on customer focus to ensure no customer is overlooked or underserved.

• Data-Driven Adoption: You leverage data to effectively drive the successful adoption and retention of your customers.

• Retention Strategy: You proactively drive customer retention by ensuring customers consistently realize value from Personio, addressing challenges early, and implementing strategies to minimize churn.

• Expansion Opportunities: You identify upsell opportunities and develop actionable plans for expansion in close collaboration with the Account Manager.

• Customer Advocacy: You act as the voice of the customer and help translate their needs into product requirements.

Role Requirements: What you'll need

• Experience: You have 3-5 years of client-facing experience managing a large customer portfolio, ideally at a SaaS company.

• Prioritization & Execution: You have strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.

• Expansion Planning: You're able to identify upsell opportunities and develop actionable plans to drive expansion.

• Analytical Mindset: You combine an analytical approach with a strong sense of accountability and ownership.

• Revenue Business Model Expertise: You have a deep understanding of value drivers in recurring revenue business models.

• Strategic Delivery: You're able to develop strategies, translate them into initiatives, and track successful delivery.

• Language Proficiency: You are fluent in Dutch and English, with French as a plus.

• AI Fluency: You have hands-on experience using AI to improve your workflow, and the sound judgment to know exactly when to rely on it and when to step in yourself.

Why Personio?

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you'll have 20 Flex Days per year to work remotely from other locations.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package - reevaluated each year - that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years

• Make an impact on the environment and society with 1 (fully paid) Impact Day

• Receive generous family leave, child support, mental health support, and sabbatical opportunities

• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch