Benelux Digital CSM: Drive Adoption & Retention

Tellent; Amsterdam; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid Amsterdam office

Learning budget

Pension plan

Wellness perks

Travel reimbursement

28 holidays

Work from anywhere 4 weeks

MacBook provided

Home office budget

Job summary

Tellent is seeking a Digital Customer Success Manager for the Benelux market to co-manage and retain about 1,300 small-to-mid market customers. You will use product data, AI, automation, and multi-channel outreach to drive adoption and improve GRR.

In this highly visible, hands-on role, you will design and roll out digital programs, collaborate with Account Managers, and scale customer outcomes across the region.

Qualifications

• Proven experience in customer-facing roles with measurable outcomes.
• Ability to design and roll out digital programs in Benelux.
• Comfort with data dashboards and pattern spotting.
• Fluent Dutch and English required.
• Hybrid work with Amsterdam office.

Responsibilities

• Scale customer success using automated, multi-channel outreach.
• Lead end-to-end digital onboarding and churn-prevention programs.
• Analyze retention and adoption metrics for Benelux.
• Identify upsell/cross-sell signals for AM team.
• Collaborate across Product, Marketing, Support, Ops.

Skills

Dutch (C1+)

English (B2+)

Customer Success

Data Analytics

Automation / AI

Self-starter

Cross-functional

Tools

Metabase

Planhat

HubSpot

Intercom

Job description

Tellent is seeking a Digital Customer Success Manager for the Benelux market to co-manage and retain about 1,300 small-to-mid market customers. You will use product data, AI, automation, and multi-channel outreach to drive adoption and improve GRR.

In this highly visible, hands-on role, you will design and roll out digital programs, collaborate with Account Managers, and scale customer outcomes across the region.