Backfill IT Onsite Support Technician (L2)

ITProposal; Den Haag; On-site; EUR 34,000 - 55,000; Part time

Benefits offered by this job

Travel allowance

Job summary

ITProposal is seeking an IT Onsite Support Technician (L2) for backfill and dispatch assignments in the The Hague area. You will install, support, and troubleshoot Windows, Mac, and authorized desktop software and hardware at client sites on a per-assignment basis.

Applicants should have 2–5 years in similar environments, be fluent in Dutch with good English, and hold the right to work in the Netherlands. Travel to client sites is required; compensation is on an hourly basis with no guaranteed

Qualifications

• Experience 2–5 years in a similar IT onsite environment.
• Fluent Dutch with customer; good English.
• Right to work in the Netherlands.
• ITIL knowledge is an advantage

Responsibilities

• Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications
• Install, support and troubleshoot End User Workspace hardware such as desktops, laptops, printers, mobile devices, video and conferencing equipment
• Perform general preventative maintenance tasks on devices and software
• Follow and execute instructions provided by SMEs
• Provide advanced-level support for complex issues regarding End User Workspace hardware, software and applications
• Provide fleet rotation services similar to the Apple Genius Bar
• Provide priority support for Executive and VIP users
• Support remote Desktop Engineering teams on Application Packaging, Software Distribution, Image Management, MDM, End User Workspace Security Management and Desktop Virtualization
• Provide onsite hands-and-eyes support to Customer/OEM SMEs for installing, supporting and troubleshooting devices in the Network and Compute environment
• Assist users with any logged IT-related incident when called upon
• Take ownership of issues, carry out problem analysis, and implement temporary or permanent fixes; escalated to other support teams where necessary
• Accurately record, update and document requests using the IT service desk system
• Maintain a first-class level of customer service, treating all customers efficiently and professionally

Skills

Windows

Mac OS

End user support

Printers & peripherals

Networking basics

SCCM

MDM

Citrix

Active Directory

Dutch language

Education

MBO/HBO level education

Tools

SCCM

MDM

Citrix

Active Directory

Job description

ITProposal is seeking an IT Onsite Support Technician (L2) for backfill and dispatch assignments in the The Hague area. You will install, support, and troubleshoot Windows, Mac, and authorized desktop software and hardware at client sites on a per-assignment basis.

Applicants should have 2–5 years in similar environments, be fluent in Dutch with good English, and hold the right to work in the Netherlands. Travel to client sites is required; compensation is on an hourly basis with no guaranteed