Amsterdam Luxury Front Desk Agent – Guest Experience

IHG Hotels & Resorts; Amsterdam; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Travel allowance

Alleo app rewards

Employee discount on IHG hotels

50% F&B discount at partner hotels in/

Job summary

The Amstel Hotel in Amsterdam is seeking a guest relations professional to welcome guests and ensure memorable luxury experiences. You will follow hotel standards, assist with room assignments, and respond to inquiries with courtesy and discretion.

You'll join a team that values initiative, creativity, and strong English communication, with Dutch language beneficial. The role includes night shifts and access to staff benefits and employee discounts.

Qualifications

• Team player with a genuine passion for luxury hospitality.
• Excellent communication skills and a positive attitude.
• Ability to deliver accurate and motivated service with creativity.

Responsibilities

• Ensure guests receive a warm, courteous welcome during check-in and check-out.
• Assign rooms to guest requests per rate type.
• Create memorable luxury experiences for guests.
• Work per hotel standards and schedule, including night shifts.
• Address guest inquiries, requests, or complaints promptly with management involvement.
• Provide accurate information about hotel facilities.

Skills

Teamplayer

Hospitality passion

Accurate

Motivated

Creative

Positive attitude

Communication skills

English language proficiency

Dutch language beneficial

Tools

Opera

Job description

The Amstel Hotel in Amsterdam is seeking a guest relations professional to welcome guests and ensure memorable luxury experiences. You will follow hotel standards, assist with room assignments, and respond to inquiries with courtesy and discretion.

You'll join a team that values initiative, creativity, and strong English communication, with Dutch language beneficial. The role includes night shifts and access to staff benefits and employee discounts.