Luxury Front Desk Host — Guest Experience Pro

InterContinental Hotels Group; Amsterdam; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Travel allowance

Alleo discounts

Employee discount on IHG hotels

F&B Discount Card

Personalized development support

Job summary

The Amstel Hotel in Amsterdam seeks a hospitality professional to welcome guests warmly, assign rooms per rate and availability, and craft memorable luxury experiences. You will work in line with hotel standards, including night shifts, and respond to guest inquiries with courtesy.

Strong English and a genuine passion for hospitality are essential. Candidates should be team players, motivated, accurate, creative, and able to communicate effectively.

Qualifications

• Teamplayer and capable of working in a luxury hospitality setting.
• Passion or knowledge of luxury hospitality and guest care.
• Accurate, motivated, creative with a positive attitude.
• Excellent communication; good command of English; Dutch is a plus.
• Experience with Opera hotel software is advantageous.

Responsibilities

• Ensures guests are warmly welcomed at check-in and checked out courteously.
• Assigns guests to rooms according to the rate and availability.
• Creates memorable luxury experiences for guests.
• Works per hotel standards and schedules, including night shifts.
• Handles guest inquiries or complaints efficiently, escalating when needed.
• Provides accurate information about hotel facilities to guests.

Skills

Teamplayer

Luxury hospitality passion

Accurate

Motivated

Creative

Positive attitude

Good communication

English proficiency

Dutch helpful

Tools

Opera

Job description

The Amstel Hotel in Amsterdam seeks a hospitality professional to welcome guests warmly, assign rooms per rate and availability, and craft memorable luxury experiences. You will work in line with hotel standards, including night shifts, and respond to guest inquiries with courtesy.

Strong English and a genuine passion for hospitality are essential. Candidates should be team players, motivated, accurate, creative, and able to communicate effectively.