Luxury Welcome Desk Concierge

Hotelprofessionals; Amsterdam; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary package

Personal coaching & training

Discounted rates for 9000+ Marriott hotels

Free use of the gym

Social activities and team outings

Discounted spa and wellness services

Job summary

Hotelprofessionals is seeking a Welcome Desk Agent for W Amsterdam, located in the heart of the city. You will be the first point of contact for guests, ensuring a personalized and stylish experience.

The role includes overseeing Welcome Desk operations, welcoming guests, processing check-ins and check-outs, and providing local recommendations. Successful candidates will have at least one year of front-office experience and be fluent in English; knowledge of Dutch is preferred.

Qualifications

• At least one year of front-office experience, ideally in luxury segment.
• Valid work permit for The Netherlands.
• Ability to thrive in a dynamic and international environment.

Responsibilities

• Oversee daily operations of the Welcome Desk.
• Welcome guests and support them throughout their stay.
• Process guest check-ins and check-outs.
• Answer and process all calls and messages.
• Manage cash float and follow accounting procedures.

Skills

Fluent English

Dutch or additional languages

Front-office experience

Strong communication skills

Ability to stay calm under pressure

Job description

Hotelprofessionals is seeking a Welcome Desk Agent for W Amsterdam, located in the heart of the city. You will be the first point of contact for guests, ensuring a personalized and stylish experience.

The role includes overseeing Welcome Desk operations, welcoming guests, processing check-ins and check-outs, and providing local recommendations. Successful candidates will have at least one year of front-office experience and be fluent in English; knowledge of Dutch is preferred.