Luxury Front Desk Concierge & Guest Services

Andaz; Amsterdam; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

12 free nights at Hyatt hotelsglobally

20% discounts at F&B outlets

Discounts at Spa

25 vacation days

Uniform provided

Travel allowance

Job summary

Andaz Amsterdam Prinsengracht, in Amsterdam, seeks a Front Office Host to deliver personalized guest experiences in a luxury setting. You will welcome guests, manage check-in and check-out, and act as a concierge, luggage porter and receptionist, ensuring a memorable stay.

You are a team player with personality, fluent in English and Dutch, with at least 1 year in luxury front office, and able to upsell services and guide guests to our diverse experiences.

Qualifications

• Minimum 1 year of experience in a Front Office role, ideally in a luxury hotel.
• A relevant degree in Hospitality or Tourism.
• Familiar with Opera and/or other relevant systems.
• Fluent in English and Dutch.
• Valid driver's license and ability to use it for guest parking/assistance.

Responsibilities

• Provide best arrival and departure experience for guests.
• Perform Check-In and Check-Out and answer guest queries, upsell and recommend services.
• Act as the luggage porter, concierge and receptionist, being the go-to person for guests.

Skills

Front Office experience

English

Dutch

Opera PMS

Driver's license

Education

Hospitality or Tourism degree

Tools

Opera PMS

Job description

Andaz Amsterdam Prinsengracht, in Amsterdam, seeks a Front Office Host to deliver personalized guest experiences in a luxury setting. You will welcome guests, manage check-in and check-out, and act as a concierge, luggage porter and receptionist, ensuring a memorable stay.

You are a team player with personality, fluent in English and Dutch, with at least 1 year in luxury front office, and able to upsell services and guide guests to our diverse experiences.