AI-Powered Customer Success Manager

411 SFDC Netherlands B.V.; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Office-flexible

In-office 3 days/week

Job summary

Salesforce Netherlands is seeking a seasoned Customer Success Manager (CSM) to act as the trusted advisor for major customer organizations under the Signature program. You will optimize platform health, manage incidents, and drive value realization with enterprise customers.

The role requires deep Salesforce platform knowledge, cross-functional collaboration, and the ability to balance strategic guidance with operational execution. Office-flexible with in-office presence three days per week.

Qualifications

• 7+ years in Technical Customer Success or Salesforce/SaaS
• Experience with Salesforce Marketing Cloud or competing platform
• 4+ years in management consulting services
• Exceptional communication and presentation skills with executives
• Ability to translate technical concepts into business terms
• Knowledge of software development process and design methodologies
• Experience leading cross-functional teams

Responsibilities

• Serve as the single point of accountability for Signature deliverables, experience, renewal, and expansion
• Cultivate stakeholder relationships with IT and business leadership and decision-makers
• Provide timely Salesforce feature guidance based on customer interests
• Advise on adoption of new Salesforce features and release schedules; identify challenges
• Advocate for customers during triage and high-severity incident resolution
• Coordinate completion of the Signature catalog of services for customers
• Be available for occasional travel and after-hour coverage as needed

Skills

Technical Customer Success

Salesforce CRM

SaaS platform use

Project leadership

Solutions architecture

Executive communication

Tools

Salesforce Marketing Cloud

Salesforce Commerce Cloud

Job description

Salesforce Netherlands is seeking a seasoned Customer Success Manager (CSM) to act as the trusted advisor for major customer organizations under the Signature program. You will optimize platform health, manage incidents, and drive value realization with enterprise customers.

The role requires deep Salesforce platform knowledge, cross-functional collaboration, and the ability to balance strategic guidance with operational execution. Office-flexible with in-office presence three days per week.