Hybrid Salesforce CSM - Signature Success Champion

Enboarder; Amsterdam; Hybrid; EUR 75,000 - 115,000; Full time

Job summary

Enboarder is seeking a Customer Success Manager to own the Signature Success Plan for Salesforce customers. You will be the trusted advisor across customer organizations, coordinating services, guiding feature adoption, and managing critical incidents to ensure maximum value from Salesforce investments.

You will interact with IT and business leaders, translate technical requirements into business terms, and collaborate across internal teams for a unified Signature experience.

Qualifications

• Minimum 7 years in technical customer success, Salesforce CRM or SaaS platforms.
• 4+ years in management consulting services.
• Exceptional communication and presentation skills with executives.
• Ability to translate technical concepts into business terms.

Responsibilities

• Serve as single point of accountability for Signature deliverables, experience, renewal and expansion.
• Cultivate relationships with IT and business executives within customer organisations.
• Coordinate the Signature Success catalog of services for each customer.
• Provide proactive Salesforce feature guidance based on customer interests.
• Advise on adoption of new Salesforce features and release cycles.
• Communicate value of Signature Success and ensure alignment across collaborators.
• Act as an advocate for customers during triage and resolution of high-severity incidents.

Skills

Technical Customer Success

Salesforce CRM

SaaS platform use

Project leadership

Cross-functional collaboration

Communication skills

Solutions architecture

Tools

Salesforce Marketing Cloud

Commerce Cloud

Job description

Enboarder is seeking a Customer Success Manager to own the Signature Success Plan for Salesforce customers. You will be the trusted advisor across customer organizations, coordinating services, guiding feature adoption, and managing critical incidents to ensure maximum value from Salesforce investments.

You will interact with IT and business leaders, translate technical requirements into business terms, and collaborate across internal teams for a unified Signature experience.