AI-Driven Enterprise CS Manager — Growth & Renewals

Mapiq; Delft; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid in Delft

Workation

Pension plan

25 vacation days

Home office allowance

Travel reimbursement

Job summary

Mapiq in Delft is seeking an experienced Enterprise Customer Success Manager to own a portfolio of enterprise clients, driving adoption, retention, renewals and expansion.

You will work with the Head of Customer Success and cross-functional teams to deliver measurable value using AI-driven dashboards and health scores.

The role requires 5+ years in enterprise SaaS, strong stakeholder management and fluency in English and Dutch; hybrid work with 3 days in the Delft office.

Qualifications

• Experience in enterprise SaaS customer success and renewals.
• Ability to drive adoption, retention and expansion.
• Strong stakeholder management across executive levels.

Responsibilities

• Own the complete account from usage to revenue.
• Lead renewal strategy and identify upsell/cross-sell opportunities.
• Act as primary escalation owner for high-impact customer situations.
• Use AI-driven data, dashboards, and health scores to identify risks.
• Build relationships at operational and executive levels to demonstrate value.
• Collaborate with Product, Engineering, Support, and Finance on customer priorities.
• Represent customer voice to product and process improvements.
• Improve CS playbooks, cadences and health monitoring.

Skills

Enterprise SaaS

Renewals management

Upsell / cross-sell

Stakeholder management

Data-driven decisions

AI familiarity

English & Dutch

Job description

Mapiq in Delft is seeking an experienced Enterprise Customer Success Manager to own a portfolio of enterprise clients, driving adoption, retention, renewals and expansion.

You will work with the Head of Customer Success and cross-functional teams to deliver measurable value using AI-driven dashboards and health scores.

The role requires 5+ years in enterprise SaaS, strong stakeholder management and fluency in English and Dutch; hybrid work with 3 days in the Delft office.