Senior AI-Driven Customer Success Manager for Signature

Salesforce, Inc.; Amsterdam; Hybrid; EUR 85,000 - 120,000; Full time

Job summary

Salesforce, Inc. is seeking a skilled Customer Success Manager to serve as the primary point of contact for Signature customers. You will drive renewals, orchestrate deliverables, and align executive stakeholders with Salesforce capabilities to achieve business outcomes.

You will coordinate cross-functional teams, guide feature adoption, and manage risk while coordinating with account teams. The role may require occasional travel and after-hours support.

Qualifications

• Minimum 7 years in Technical Customer Success, Salesforce CRM or SaaS.
• Experience with cross-functional project leadership and architecture.
• Ability to translate technical concepts into business terms.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables and renewals.
• Cultivate relationships with customer IT and business leaders and sponsors.
• Advise on adoption of Salesforce features and platform releases.
• Triage high-severity cases and ensure timely resolutions.
• Travel to customer sites as needed and support after-hours coverage.

Skills

Technical CS

Salesforce CRM

SaaS platform use

Project leadership

Tech solutions

Solutions architecture

Communication skills

Executive engagement

Tools

Salesforce Marketing Cloud

Commerce Cloud

Job description

Salesforce, Inc. is seeking a skilled Customer Success Manager to serve as the primary point of contact for Signature customers. You will drive renewals, orchestrate deliverables, and align executive stakeholders with Salesforce capabilities to achieve business outcomes.

You will coordinate cross-functional teams, guide feature adoption, and manage risk while coordinating with account teams. The role may require occasional travel and after-hours support.