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Player Support Executive (Japanese Speaker)
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CARLSBERG BREWERY MALAYSIA
Player Support Executive (Japanese Speaker)
Descripción de la vacante
A leading recruitment agency is seeking a Player Support Executive in Kuala Lumpur to provide customer support and technical issue resolution primarily in Japanese and English. The ideal candidate should be proficient in both languages, have a strong interest in gaming, and possess excellent problem-solving and customer service skills. This role involves assisting customers across multiple online platforms and delivering high-quality support.
Formación
- Proficiency in verbal and written Japanese and English.
- Ability to communicate effectively with Japanese speaking customers.
- Strong interest in games is preferred.
Responsabilidades
- Provide customer support via various online platforms.
- Handle multiple chat and email interactions simultaneously.
- Identify and advise on technical issues for customers.
- Provide feedback to team members based on customer interactions.
Conocimientos
RESPONSIBILITIES
- Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
- To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
- Identifying correcting and advising on technical issues in the customers computer, mobile app and/or video game console.
- Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
REQUIREMENTS
- Proficient in both verbal and written communication skills in Japanese (JLPT N3)and English.
- Ability to communicate Japanese via email/chat/phone (required to liaise with Japanese speaking customers).
- Ability to deliver excellent customer service quality utilizing soft skills.
- Able to understand games from a gamers perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
- Ability to solve and analyse information accurately with appropriate speed and guidelines.
- Team player.
- Those with strong interest in games are preferred.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.