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Information Technology (IT) Executive - Software Application
Job summary
A leading software solutions provider in Selangor, Malaysia seeks a proactive Software Application IT Executive to manage business software applications. The role involves providing first-level support, monitoring software performance, and maintaining application documentation. The ideal candidate will hold a degree in IT or a related field, with 1–2 years of experience. Strong problem-solving skills and proficiency in commonly used applications are essential. Join a dynamic team dedicated to continual improvement and reliable software operations.
Qualifications
- 1-2 years of experience in software application support or administration.
- Strong understanding of software applications and IT environments.
- Basic knowledge of databases and system workflows is a plus.
Responsibilities
- Provide first-level support for business software applications.
- Monitor and troubleshoot software applications for performance.
- Assist in application deployment and testing.
Skills
Education
Tools
We are looking for a competent and proactive Software Application IT Executive to support and manage business software applications across the organization. This role focuses on application support, system maintenance, and continuous improvement to ensure reliable and efficient software operations.
- Provide first-level support for business software applications and related user issues.
- Monitor, maintain, and troubleshoot software applications to ensure optimal performance and availability.
- Assist in application deployment, configuration, testing, upgrades, and patch management.
- Maintain accurate documentation for application systems, including configurations, user access, licenses, and change logs.
- Work closely with the Head of Department, vendors, and internal users to resolve application-related issues effectively.
- Support integration between software applications and other systems where required.
- Ensure software applications comply with IT security policies, standards, and best practices.
- Participate in software-related projects, including new system implementation, enhancement, and migration.
- Provide application support during company events, audits, or critical business periods.
- Diploma or Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or a related field.
- Minimum 1–2 years of experience in software application support, application administration, or a similar role.
- Strong understanding of software applications, operating systems, and general IT environments.
- Basic knowledge of databases, application troubleshooting, and system workflows is an advantage.
- Proficient in Microsoft Office and commonly used enterprise or business applications.
- Strong problem-solution skills with good communication and user-support abilities.
- Able to work independently and collaborate effectively within a team.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.