Manager Operation jobs in United States
Hotel GM: Lead Operations, Profitability & Guest Experience
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DBS
Hotel GM: Lead Operations, Profitability & Guest Experience
Job summary
A hotel management company seeks a General Manager in Kuala Lumpur, Malaysia, responsible for overseeing all hotel operations, managing financial performance, and driving guest satisfaction. The role requires a strong leader with at least 8-12 years in hotel operations and a proven track record in management. Key responsibilities include improving service quality, mentoring staff, and collaborating with Sales & Marketing to enhance market presence. Ideal candidates will hold relevant degrees and have experience managing hotels in the region.
Qualifications
- Minimum 8-12 years experience in hotel operations.
- At least 3-5 years in a Manager or General Manager role.
- Experienced managing a hotel in Malaysia.
Responsibilities
- Oversee daily hotel operations including Front Office, Housekeeping, F&B.
- Manage hotel's P&L, budgeting, and cost control.
- Ensure superior guest satisfaction and handle complex guest issues.
- Work closely with Sales & Marketing to increase occupancy.
- Ensure compliance with local regulations and safety standards.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.