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Part-Time Customer Service Representative
Job summary
A leading banking services provider is seeking a part-time Customer Service Representative for Level 1 support. This flexible role involves assisting customers with general banking inquiries through various channels, such as phone and email. Ideal candidates have at least an SPM qualification, strong communication skills in Bahasa Malaysia and English, and a commitment to exceptional service. This position provides comprehensive training and allows for remote work, making it a great fit for students, parents, and seniors.
Benefits
Qualifications
- Minimum SPM qualification required; further education in Business Admin or Finance is a plus.
- Preferred experience in customer service, but not essential; training will be provided.
- Must possess excellent communication skills, both verbal and written.
Responsibilities
- Provide first-level support for general banking inquiries via multiple channels.
- Address and resolve simple customer concerns, forwarding complex issues as needed.
- Communicate information clearly about the bank's products and services.
Skills
Education
Job Title: Customer Service Representative – Level 1 (General Inquiries)
Job Type: Part-time / Flexible hours
Overview:
Join our dynamic customer service team in a role that offers flexibility, making it ideal for stay-at-home parents, senior citizens, and students. This position involves handling general banking inquiries with a focus on delivering exceptional service to our customers.
Key Responsibilities:
- Customer Support: Provide first-level support for general banking inquiries via phone, email, and live chat. Assist customers with questions regarding bank accounts, services, and basic product information.
- Problem Resolution: Address and resolve simple customer concerns and queries, directing more complex issues to the appropriate support team.
- Information Dissemination: Clearly communicate information about the bank's products and services, ensuring customers have the latest information at their fingertips.
- Feedback Collection: Gather customer feedback to help enhance service quality and customer satisfaction.
- Record Maintenance: Accurately log all interactions in the bank’s CRM system, maintaining a high level of confidentiality and compliance with data protection regulations.
Skills and Qualifications:
- Educational Background: Minimum SPM qualification or equivalent; further education in Business Administration, Finance, or related fields is advantageous.
- Experience: Experience in customer service is preferred but not essential. Training will be provided.
- Skills:
- Excellent communication skills, both verbal and written, in Bahasa Malaysia and English.
- Strong interpersonal skills with a polite and patient demeanour.
- Basic computer proficiency and ability to navigate online tools.
- A strong commitment to delivering exceptional customer service.
- Ability to work independently with minimal supervision.
- Flexible and adaptable, willing to work in a dynamic environment.
Additional Requirements:
- Must have a quiet, dedicated workspace and a reliable internet connection for remote work.
- Flexible scheduling options are available to accommodate various needs, with mandatory availability for training and meetings.
- Competitive hourly rate.
- Comprehensive training and support.
- Flexible scheduling to accommodate personal commitments.
- Opportunity to work from home, reducing travel time and costs.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.