Remote Mandarin-Speaking Customer Care Specialist (Legal)

Jobstreet Malaysia; Remote; MYR 20,000 - 100,000; Full time

Job summary

A boutique law firm is seeking a Mandarin-speaking Customer Service Representative to provide remote support to clients. Responsibilities include handling calls, documentation, and client follow-ups, aimed at maintaining a professional service. Ideal candidates will have strong communication skills and experience in customer service or sales. The role requires fluency in Mandarin and the ability to work independently while managing sensitive information. Laptop and necessary equipment will be provided.

Benefits

Laptop and necessary equipment provided

Flexible working hours

Independent Contractor role

Qualifications

• Experience in customer service or sales preferred.
• Proficient in Microsoft Office and comfortable using common tools.
• Ability to handle sensitive information professionally.

Responsibilities

• Answer incoming calls professionally and assist clients.
• Handle documentation, email correspondence, and admin tasks.
• Conduct client follow-ups and provide updates to the legal team.

Skills

Fluent in Mandarin

Strong communication skills

Customer service skills

Well-organized

Detail-oriented

Tools

Microsoft Office

Zoom

Teams

PDF editors

WeChat

Job description

A boutique law firm is seeking a Mandarin-speaking Customer Service Representative to provide remote support to clients. Responsibilities include handling calls, documentation, and client follow-ups, aimed at maintaining a professional service. Ideal candidates will have strong communication skills and experience in customer service or sales. The role requires fluency in Mandarin and the ability to work independently while managing sensitive information. Laptop and necessary equipment will be provided.