Head of E-commerce Operations

Nova Brands Sdn Bhd; Remote; MYR 245,000 - 368,000; Full time

Job summary

A leading e-commerce company is seeking a Head of E-commerce Operations to drive growth and scale in Malaysia and Singapore. In this remote role, you will oversee marketplace operations and manage a team while building systems for future expansion. You will ensure flawless execution of sales campaigns and lead the company's aggressive growth strategy in the region. This position offers competitive compensation, autonomy, and the chance to build a well-known brand in Southeast Asia.

Benefits

Competitive Compensation

100% Remote Freedom

Health Insurance

5-day work week

Free ErgoLab products

Qualifications

• Proven track record in fast-scaling e-commerce.
• Expertise in marketplace platforms.
• Experience in building systems from scratch.

Responsibilities

• Oversee operations for Shopee, Lazada, TikTok, and Shopify.
• Execute scaling strategy for Malaysia & prepare for Singapore launch.
• Manage Double Digit sales campaigns.
• Deliver weekly performance reports to the Founder.

Skills

E-commerce operations

Problem solving

Leadership

Data analysis

Project management

Tools

Shopee

Lazada

TikTok Shop

Shopify

Job description

ErgoLab is one of the fastest-growing Direct-to-Consumer (DTC) brands in the region. We operate with the speed of a tech startup and the discipline of a global brand. This approach has allowed us to serve 100,000+ happy customers and dominate the Bath & Bedding market in Thailand. Now, we are bringing that dominance to Malaysia (already live).

We are a 100% remote team operating from both, Malaysia & Thailand. We value performance over hours. We are now entering our "Hyper‑Growth" phase and we need a high‑performing e‑commerce operations person to help us scale.

Who We Need?

The Head of E-commerce Operations is a builder at heart – someone who knows how to take a fast‑growing startup from "messy and founder‑led" to "scalable and system‑driven." You have either done this inside a high‑growth e‑commerce brand or as a key operator for a scaling business.

In this role, you will work directly with the Founder to break through our current operational ceiling and build the capacity to scale the business 2‑3x in 2026.

Now, we are entering our next phase of aggressive expansion: scaling our existing footprint in Malaysia, preparing for launch in Singapore later in 2026, introducing new products, and building a dedicated B2B division to supply hotels.

You will not just "maintain" what we have. You will build what we don't have yet.

Here’s what you’ll actually do:

• Take the keys: You will take over the day‑to‑day "Engine Room" (Marketplace operations, Logistics, Team Management) Malaysia & Thailand so the Founder can focus on Brand, Product & Growth strategies.

• Scale the Expansion: We already started selling in Malaysia, now we need to scale by modeling our proven blueprint from Thailand. You will help build the local team, optimize the operational setup, and drive the aggressive growth of ErgoLab across the region.

• Unlock New Revenue Streams: You will operationalize our new B2B and Affiliate Recruitment divisions. You build the systems that allow these new channels to scale without breaking the business.

• Build the Playbooks: You will turn our messy processes into clear Systems (SOPs) that a new hire can understand immediately.

• Lead the Team: You manage the daily workflow of the team. You ensure execution happens on time and to standard.

To win in this role, you need a deep understanding of how e‑commerce works, expert‑level skills in Shopee/Lazada/TikTok (Shopify is a bonus), and the ability to solve problems without asking for permission.

Why This Role Matters (for You)

If you’re hungry to grow – this is your opportunity.

• You get a "Masterclass" in Scaling: You aren't just a small part of a big system. You are the one building the system. You will learn the "ErgoLab Way" – the specific operational and marketing methods that allow us to grow faster than almost anyone else.

• You get autonomy: We don't want to micromanage you. We want to give you a goal (e.g., "Launch Hotel B2B") and watch you execute it.

• You get to build a Household Name: We are already the #1 Pillow in Thailand. You will help us become the #1 Home Brand in Southeast Asia.

The "Anti‑Sell" (Read this carefully)

If you are not ready for a fast‑paced entrepreneurial environment, this isn’t the role for you. If you get stressed when a plan changes, or if you need step‑by‑step instructions for every single task, do not apply.

Responsibilities (What you do)

• Own the Day‑to‑Day: Oversee all operations for Shopee, Lazada, TikTok, and Shopify. Ensure ads are uploaded, stock is moving, and customers are happy.

• Lead the Expansion: Execute the strategy for scaling Malaysia and later launching in Singapore. This includes recruiting local staff, finding payment processors, and localizing our stores.

• Manage the "Double Digit" Sales: You are responsible for the full execution of Double‑Digit, Payday, and Mid‑Month campaigns.

• Reporting: Deliver a weekly "Health Check" to the Founder – covering sales performance, identifying constraints, stock issues, or team bottlenecks before they become fires.

Results (How we measure you)

• Operational Autonomy: You run the operations so effectively that the Founder rarely needs to intervene in daily operations. The business runs smoothly whether the Founder is there or not.

• New Channel Success: You successfully operationalize our B2B (Hotel) and Affiliate divisions. You ensure the logistics, systems, and workflows are built to handle these bulk orders without error.

• Market Dominance: You take our Malaysia expansion from "newly established" to "market leader." We aim for 5x revenue growth in this region. Once the Malaysia engine is scaling & running smoothly, you use that momentum to launch Singapore.

• Maximize Campaign Revenue: You lead the execution for our key sales events (Double Digit, Payday). Your goal is to ensure the operations are flawless so we can aggressively push for higher revenue targets without the system breaking.

Requirements (Who you are)

• Proven Track Record: You have been a key operator inside a fast‑scaling e‑commerce brand. You know what it feels like to double or triple in size quickly, and you know how to build the systems that support that growth.

• Platform Expert: You have deep proficiency in Shopee, Lazada, and TikTok Shop.

• Builder Mindset: You have a history of setting up systems (Project Management tools, SOPs) from scratch.

• Leadership: You have managed teams effectively. You are firm but fair.

• Problem Solver: You are comfortable with ambiguity. If a shipment is stuck at customs, you don't panic – you fix it.

• Data‑Driven: You make decisions based on facts and numbers, not feelings.

Schedule Expectations

Our "Campaign Days" (Double Digit Sales like 11.11, Payday) are high‑intensity. During these times, you are expected to be "on" until the job is done.

We track results, not minutes. But this is not a "coast and relax" job. We set this expectation clearly so that only those who love high‑performance environments apply.

Benefits

• Competitive Compensation: High base salary + Performance Bonus tied to growth.

• 100% Remote Freedom: Work from anywhere as long as you deliver results.

• Modern Work Culture: A 5‑day work week (Monday‑Friday) with standard Public Holidays and Paid Leave.

• Health Insurance: We cover you so you don't have to worry.

• ErgoLab Products: You get free ErgoLab products (Pillows, Bedding, etc.) so you can experience what we sell.

• Masterclass in Scaling: Direct access to the Founder and the opportunity to learn how to scale a brand with innovative tactics.

ErgoLab Core Values

The right person for this role will live by these values:

1. Relentless Improvement. We want to be the best. We enjoy hard challenges. We are constantly improving our products and our systems. We don't settle for "good enough" when "great" is possible.

2. Integrity First. We play the long game. We treat our customers, suppliers, partners, and team with total respect. We don't cut corners to make quick money. We want to be proud of the work we do and the reputation we are building.

3. Truth Over Comfort. We solve problems in the open. If something isn't working, we say it. We don't sugarcoat reality. We believe that honest, direct feedback is the fastest path to improvement.

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