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Customer Support Executive - Mandarin and Cantonese Speaker - Hongkong Market
Job summary
A customer service company in Johor Bahru is looking for a Customer Support Executive who can communicate fluently in Mandarin and Cantonese. You'll provide support to clients through calls, chats, and emails, while achieving KPIs. This position offers full training and growth opportunities within the company. Fresh graduates and those with experience in service roles are encouraged to apply.
Benefits
Qualifications
- Minimum 1 year of working experience in the service industry is an advantage.
- Fresh graduates are encouraged to apply with full training provided.
- Willing to work on rotational shifts.
Responsibilities
- Process client requests and solve issues via calls, chats, and emails.
- Escalate issues to specialists when needed.
- Update clients on their request status.
- Achieve quarterly KPI targets.
- Perform ad hoc tasks as assigned.
Skills
Education
Job Openings Customer Support Executive - Mandarin and Cantonese Speaker - Hongkong Market
Job Overview:
Join our dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.
What will you do:
- Process client requests and solve issues via inbound phone call, live chat and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via CRM tools.
- Update clients on their request status accordingly.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
What makes you a great fit:
- Good communication skills in English.
- Fluent in traditional Mandarin (speak, read and write)
- Fluent in Cantonese (speak, read and write)
- Strong client-facing and communication skills
- Troubleshooting and multitasking skills
- Self-motivated and highly reliable
- Minimum 1 year of working experience in the service industry will be an added advantage for this position
- Fresh Graduates with Cert/Degree/Diploma are encouraged to apply (Full Training Provided will be provided)
- Willing to work on rotational shifts and off day (Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest)
- Willing to work in Johor Bahru
What we offer along the way:
- 1 month accommodation for outstation candidates
- EPF & SOCSO
- Sick leave
- Annual leave
- Quarterly staff recognition and appreciation Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager
- IJP Internal job program. Opportunity to transfer to the candidate's favorite departments (Eg. Finance, Human Resource and etc.), to accept different challenges within the company after 1 year.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.