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Communication jobs in United States

GM/Director - Customer Success

GM/Director - Customer Success
KNOLSKAPE Solutions Pvt. Ltd.
Kuala Lumpur
MYR 60,000 - 100,000
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Business Consultant (Penang)

Business Consultant (Penang)
StoreHub
George Town
MYR 150,000 - 200,000

QLTY & RELIABILITY TECHNICIAN III

QLTY & RELIABILITY TECHNICIAN III
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MYR 30,000 - 50,000

Secondary Computer Science Teacher

Secondary Computer Science Teacher
British International School
Kuala Lumpur
MYR 60,000 - 110,000

Trainer for Smartphone

Trainer for Smartphone
Always Marketing Malaysia Sdn Bhd
Malaysia
MYR 20,000 - 100,000
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Business Development Executive

Business Development Executive
TreeDots
Subang Jaya
MYR 36,000 - 48,000

Deployment Engineer- MY

Deployment Engineer- MY
Tookitaki Holding PTE LTD
Kuala Lumpur
MYR 90,000 - 130,000

Business Development F&B - Digital Financing

Business Development F&B - Digital Financing
Food Market Hub
Kuala Lumpur
MYR 40,000 - 60,000
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Specialist, Public Relations

Specialist, Public Relations
Bain & Company
Kuala Lumpur
MYR 60,000 - 90,000

Application Engineer (Data Scientist) - MY

Application Engineer (Data Scientist) - MY
Tookitaki Holding PTE LTD
Kuala Lumpur
MYR 120,000 - 180,000

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Always Marketing Malaysia Sdn Bhd
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MYR 100,000 - 150,000

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KPMG in Malaysia
Kuching
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Field Agent Freelance - Malaysia
Integrity
Subang Jaya
MYR 100,000 - 150,000

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Zurich 56 Company Ltd
Kuala Lumpur
MYR 30,000 - 50,000

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MYR 35,000 - 50,000

Specialist, Marketing Data Operations

Specialist, Marketing Data Operations
U Mobile Sdn Bhd
Kuala Lumpur
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Senior Solution Designer/Solution Designer (SharePoint)

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MYR 100,000 - 140,000

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Mamee
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MYR 40,000 - 60,000

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T.C.R. INTERNATIONAL N.V.
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MYR 100,000 - 150,000

Senior Sales Executive

Senior Sales Executive
Lyreco Switzerland AG
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MYR 150,000 - 200,000

Tax Consultant/Senior Tax Consultant - CPTX (Penang)

Tax Consultant/Senior Tax Consultant - CPTX (Penang)
KPMG in Malaysia
George Town
MYR 100,000 - 150,000

Technical Field Support Engineer

Technical Field Support Engineer
Kone México
Petaling Jaya
MYR 60,000 - 90,000

Customer Experience Specialist

Customer Experience Specialist
British Swim School of Jacksonville Beaches-Orange Park
Seberang Perai
MYR 100,000 - 150,000

Senior Legal Counsel

Senior Legal Counsel
U Mobile Sdn Bhd
Kuala Lumpur
MYR 100,000 - 180,000

Senior Electrical Engineer

Senior Electrical Engineer
Boston Scientific Gruppe
Penang
MYR 60,000 - 100,000

GM/Director - Customer Success

KNOLSKAPE Solutions Pvt. Ltd.
Kuala Lumpur
MYR 60,000 - 100,000
Job description
Position Overview:
We are seeking a dynamic and experienced individual to lead our APAC Customer Success (CS) team at KNOLSKAPE. The ideal candidate will play a pivotal role in ensuring our customers achieve their desired outcomes through our learning simulations and wraparound services. This role will involve both commercial and non-commercial activities to drive customer satisfaction, retention, and overall success.
Key Responsibilities:
Commercial Activities:
  1. Customer Engagement and Retention:

Oversee the development and maintenance of strong customer relationships.

Ensure CSMs are effectively managing customer accounts and addressing their needs.

Develop and implement strategies to improve customer retention and reduce churn.

  1. Support and Problem Resolution:

Act as an escalation point for complex customer issues.

Work with CSMs and other departments to resolve issues promptly and effectively.

Gather and analyze customer feedback to identify trends and areas for improvement.

  1. Metrics and Reporting:

Track and analyze key metrics related to customer success.

Provide regular reports to senior management on the performance of the CS team.

  1. Customer Advocacy:

Serve as the voice of the customer within the company.

Oversee the collection and dissemination of customer success stories and case studies.

  1. Cross-Functional Collaboration:

Work closely with the sales team to ensure a smooth handoff from sales to customer success.

Collaborate with the marketing team to create materials and campaigns that support customer success efforts.

Non-Commercial Activities:
  1. Leadership and Team Management:

Provide leadership, mentorship, and support to the CS team.

Foster a collaborative and high-performing team culture.

Set performance goals, conduct regular performance reviews, and provide feedback to CSMs.

Recruit, hire, and train new CSMs.

  1. Strategy and Planning:

Develop and implement the CS strategy aligned with the company's goals and objectives.

Set team goals and KPIs that align with overall business objectives.

  1. Customer Success Operations:

Identify and implement improvements in customer success processes and tools.

Allocate resources effectively, ensuring that CSMs have the necessary support to manage their customer portfolios.

  1. Continuous Improvement:

Encourage continuous learning and professional development within the CS team.

Identify opportunities for innovation in customer success practices.

  1. Product and Service Integration:

Work closely with the product team to ensure that customer feedback is incorporated into product development.

Ensure that the learning simulations and wraparound services are seamlessly integrated.

Qualifications:

Bachelor’s degree in Business, Education, or a related field; MBA or similar advanced degree preferred.

6-10 years of proven experience in customer success management, preferably in a SaaS or EdTech environment.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Ability to analyze data and use metrics to drive decisions.

Strategic thinker with a customer-centric mindset.


Reporting– CBO APAC
About KNOLSKAPE:

At KNOLSKAPE, we help organizations and leaders become future-ready through experiential learning. With a diverse range of award-winning Simulation Courses and Experiential Journeys in areas such as Culture, Digital Transformation, and Leadership, we enable CXOs, Managers, and Individual Contributors to keep up with the pace of innovation and adapt to change. KNOLSKAPE has emerged as a global pioneer in hyper-contextualized learning by leveraging its custom simulation-building capability, “Genie”. Moreover, our AI/NLP powered Nano-simulations are serving the clients as versatile micro-learning tools crafted to address a wide spectrum of nuanced learning needs. We have collaborated with 450+ leading organizations globally to provide learning and development opportunities to 500,000+ learners every year. Founded by Rajiv Jayaraman, KNOLSKAPE is a certified Great Place to Work organization that delivers robust transformative experiences for the modern learner and the modern workplace. KNOLSKAPE is a 150+ strong team with offices in Singapore, India, Malaysia, UK, and USA serving a rapidly growing global client base across industries.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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