Customer Experience Specialist

British Swim School of Jacksonville Beaches-Orange Park; Seberang Perai; On-site; MYR 100,000 - 150,000; Part time

Job summary

Join a leading swim school as a Customer Experience Specialist, pivotal in fostering a positive user experience. Assist in poolside activities and customer engagement while enjoying flexible schedules and competitive compensation. This role shapes community impact and promotes water safety through dedicated service.

Benefits

Competitive pay based on experience

Paid training

Birthday off and paid

Annual PTO and medical benefits

Flexible schedules

Qualifications

• Excellent interpersonal communication and organizational skills.
• Responsible and professional demeanor.

Responsibilities

• Setting up and breaking down the pool deck area.
• Checking water chemistry and temperature before lessons.
• Welcoming students and parents to the pool.

Skills

Interpersonal communication

Organizational skills

Education

High School Diploma

Job description

Customer Experience Specialist Orange Park

Customer Experience Specialist

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Compensation and Benefits (dependent on the franchise owner):

• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Birthday off and paid!
• Annual PTO and medical benefits.
• Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-7 pm and on weekends during the morning hours.

The Position:
The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Your Typical Responsibilities:

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Minimum Qualifications:

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Preferred Qualifications:

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

About Us:
"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”.

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life.

As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

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Our mission is “To ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.”

Safe & happy work environment

Where else might you get to sing at work?

Flexible work schedules and hours

Making this a great role for students, parents, and anyone with a busy lifestyle!

A rewarding job with competitive pay

All while making a true difference in your community!

Opportunities for professional growth and development

We believe in investing in our team member's skills and knowledge, providing a pathway for career advancement and personal success.

I worked at British Swim School for two years while I was in college. I loved my time at BSS. I loved my coworkers, managers and the owners. The students were great and I definitely had a lot of personal growth at this company.