WMS Technical Support & Deployments Manager

A.P. Moller - Maersk; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maersk in Malaysia, Selangor, Shah Alam seeks an IT support professional to provide technical assistance across Maersk WMS teams in-country. You will resolve tickets within SLAs, guide bug fixes, and support onsite SIT/UAT and Hypercare.

You will review stored procedures, advise on functionality, and communicate with stakeholders. The role also involves educating users, deploying changes and testing features.

Qualifications

• Supports ticket resolution within SLAs.
• Onsite SIT, UAT and Hypercare support.
• Stored Procedure review.
• Stakeholder communication and user education.

Responsibilities

• Provide Technical Support to Users, in country ITs/TCOs, development and product teams of Maersk WMS.
• Resolve support tickets within SLA timelines.
• Offer bug fixing advice and guidance for program issues.
• Conduct onsite SIT, UAT and Hypercare support as needed.
• Review and optimize stored procedures and system functionality.
• Communicate with stakeholders and end users effectively.
• Assist with program modification and deployment and perform functionality tests.
• Automate repetitive tasks and processes where possible.

Skills

Technical Support

Ticket SLA management

Stakeholder communication

Job description

Maersk in Malaysia, Selangor, Shah Alam seeks an IT support professional to provide technical assistance across Maersk WMS teams in-country. You will resolve tickets within SLAs, guide bug fixes, and support onsite SIT/UAT and Hypercare.

You will review stored procedures, advise on functionality, and communicate with stakeholders. The role also involves educating users, deploying changes and testing features.