Manager - Technology, Customer and Operations

A.P. Moller - Maersk; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maersk in Malaysia, Selangor, Shah Alam seeks an IT support professional to provide technical assistance across Maersk WMS teams in-country. You will resolve tickets within SLAs, guide bug fixes, and support onsite SIT/UAT and Hypercare.

You will review stored procedures, advise on functionality, and communicate with stakeholders. The role also involves educating users, deploying changes and testing features.

Qualifications

• Supports ticket resolution within SLAs.
• Onsite SIT, UAT and Hypercare support.
• Stored Procedure review.
• Stakeholder communication and user education.

Responsibilities

• Provide Technical Support to Users, in country ITs/TCOs, development and product teams of Maersk WMS.
• Resolve support tickets within SLA timelines.
• Offer bug fixing advice and guidance for program issues.
• Conduct onsite SIT, UAT and Hypercare support as needed.
• Review and optimize stored procedures and system functionality.
• Communicate with stakeholders and end users effectively.
• Assist with program modification and deployment and perform functionality tests.
• Automate repetitive tasks and processes where possible.

Skills

Technical Support

Ticket SLA management

Stakeholder communication

Job description

Provides Technical Support to the Users, in country ITs/TCOs, development and product teams of Maersk WMS throughout the entire iterative Product Development and Usage Cycle.

• Support ticket resolution – ensure all tickets are resolved within the SLAs
• Program Bug fixing advice
• Onsite SIT, UAT and Hypercare support
• System functionality advice
• Stored Procedure review
• Stakeholder communication
• User communication and education
• Program Modification and Deployment
• Functionality test
• Automate any / all of the above

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