Technology & Operations Support Manager
APM Terminals
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Maersk is seeking a Technical Support professional to assist Users in-country ITs/TCOs, development and product teams for Maersk WMS, covering the entire iterative product development and usage cycle.
The role focuses on incident resolution, bug-fix guidance, onsite SIT/UAT and Hypercare support, system functionality advice, and stakeholder education to ensure smooth operations and ongoing improvements.
Responsibilities
- Support ticket resolution – ensure all tickets are resolved within the SLAs
- Program Bug fixing advice
- Onsite SIT, UAT and Hypercare support
- System functionality advice
- Stored Procedure review
- Stakeholder communication
- User communication and education
- Program Modification and Deployment
- Functionality test
- Automate any / all of the above
Job description
Maersk is seeking a Technical Support professional to assist Users in-country ITs/TCOs, development and product teams for Maersk WMS, covering the entire iterative product development and usage cycle.
The role focuses on incident resolution, bug-fix guidance, onsite SIT/UAT and Hypercare support, system functionality advice, and stakeholder education to ensure smooth operations and ongoing improvements.
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