Manager - Technology, Customer and Operations

Maersk; Shah Alam; On-site; MYR 67,000 - 112,000; Full time

Job summary

Maersk is seeking a Technical Support specialist to assist users across the WMS ecosystem, including country ITs and product teams. You will contribute to the full product development and usage cycle, resolving tickets within SLAs, providing bug-fix guidance, and supporting SIT/UAT/Hypercare phases.

Role requires effective communication with stakeholders, ability to review stored procedures, and to participate in deployments and functionality testing.

Qualifications

• Experience supporting WMS platforms in enterprise environments.
• Strong problem-solving and analytical skills for incident diagnosis.
• Ability to communicate technical concepts clearly to non-technical users.

Responsibilities

• Provide technical support to users, country ITs/TCOs, development and product teams.
• Resolve support tickets within defined SLAs and coordinate with stakeholders.
• Offer bug-fix advice and participate in SIT/UAT/Hypercare support.
• Suggest and implement program modifications and deployments as needed.
• Review stored procedures for efficiency and accuracy.
• Communicate with stakeholders and educate users on functionality.

Skills

Technical troubleshooting

Ticket management

Stakeholder communication

Education

Bachelor's degree in IT/IS or equivalent

Tools

WMS (Warehouse Management System)

SQL/Stored Procedures

Job description

Provides Technical Support to the Users, in country ITs/TCOs, development and product teams of Maersk WMS throughout the entire iterative Product Development and Usage Cycle.

• Support ticket resolution – ensure all tickets are resolved within the SLAs
• Program Bug fixing advice
• Onsite SIT, UAT and Hypercare support
• System functionality advice
• Stored Procedure review
• Stakeholder communication
• User communication and education
• Program Modification and Deployment
• Functionality test
• Automate any / all of the above

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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